I sold my vehicle to this dealership over a month ago and - sarah.lorraine0119
I sold my vehicle to this dealership over a month ago and was told I would receive payment within 7–14 days. That seemed fair at the time, so I agreed. However, 15 days passed with zero communication from anyone. When I called to check in, I was told they hadn’t received the title yet and that I would get paid once it arrived. Then, without explanation, I was informed it would actually take 2–4 weeks before I’d see a check.
Fast forward to four full weeks later — still no payment, no update, no courtesy call. I took it upon myself to contact my loan company, who confirmed that the title had already been released over a week prior. So clearly, the dealership had what they needed but was still dragging its feet.
When I called again, I was bounced around from person to person until finally being told to speak with their DMV clerk. I left two detailed voicemails that day and never heard back. Later that afternoon, I called again and was told she had already left for the day. About 45 minutes later, she finally called me back — and instead of being helpful, she was rude, dismissive, and unprofessional from the start. She repeatedly talked over me, had an attitude the entire time, and actually said, “Since you’re refusing to listen to me, your check will be ready Monday at 11am.”
That kind of behavior is absolutely unacceptable — especially from someone representing a business that’s holding thousands of dollars of someone else’s money. The dealership has had the title electronically for over a week, but they’re refusing to release my payment because they want a paper copy — something my lender doesn’t even issue. That’s their internal process problem, not mine, and it’s completely unethical to delay payment because of their own inefficiency.
This entire experience has been nothing but frustrating, unprofessional, and disrespectful. The lack of honesty, accountability, and basic communication is astounding. I would strongly urge anyone considering selling or buying a vehicle here to go elsewhere. There are plenty of dealerships that actually follow through on what they promise and treat customers with respect. This one clearly does not.
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