Please ignore who I marked in this as I spoke to someone - JC04
Please ignore who I marked in this as I spoke to someone different and did not have my car worked on
I recently moved into a new home and received a Franklin Ford mailer for a prize giveaway. My peel-off game showed prize results, and the mailer said to bring it in immediately, so I went to the dealership. The front desk employee was cold and told me they would not honor it because the event had ended on 10/5 (it ran 9/28 to 10/5). She also said a third-party company from Georgia had run the event and had since left.
I called back and the same employee answered. She offered to transfer me to a manager, but it went to voicemail. When I called again and asked to be transferred, she hung up as soon as I identified myself.
I then wrote to the dealership requesting a copy of the official rules and said I would file a complaint with the NC Attorney General. The general manager called me back and also mentioned the third party having left. But the mailer's official rules name Franklin Ford as the sponsor, and when I asked about that, he said he didn't know what I was talking about and that the event ended October 5th. When I asked him to validate my codes, he said he could not. I asked for his answer in writing and have not received it. If I don't within two weeks, I'll be filing a complaint with the state AG.
The mailer was sent Standard Mail, which has no delivery guarantee, even though it was marked "Deliver ASAP." I understand the event had ended, but I was never given a real explanation, just that it was over, and the staff was dismissive and rude. When I'm ready to buy a car, it won't be from this dealership.
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