WARNING: Avoid the Service Department at BMW of York – - Jrmuhl
WARNING: Avoid the Service Department at BMW of York – Repeated Lies, Incomplete Repairs, and Overcharging
I brought my son’s 2010 BMW 328i here twice in December 2025 for what should have been straightforward repairs: high beams, taillight, and a non-functional key fob.
First visit: Paid over $1,100. Picked up the car and discovered the high beams STILL didn’t work and the key fob was STILL broken despite being charged for the repair. Had to buy a new key fob myself for another $285 + tax.
Returned the car on December 21 after assurances the issues would finally be fixed. On December 26, they presented me with an additional bill for over $980. When I asked about credits for the prior incomplete work, I was told only the diagnostic fee was waived—even though the invoice clearly showed $600+ in labor and I had already paid diagnostics the first time.
Service advisors Scott and Kelly gave repeated conflicting and inaccurate information (claiming labor wasn’t charged when it clearly was, assuring me parts would be verified when they weren’t, promising a courtesy wash that never happened). Even basic assurances were not honored.
When I pointed out inconsistencies, the information changed on the spot. After multiple outright misrepresentations, I lost all confidence in the repairs and the staff’s honesty, so I declined the new charges. I have since escalated to BMW corporate, the PA Attorney General, and the BBB due to what feels like deceptive practices and an attempt to charge twice for the same unfixed problems.
This dealership’s service team damaged my trust in the BMW brand. Do yourself a favor—take your BMW anywhere else for service. There are too many horror stories like mine for this to be an isolated incident. Save your money and your sanity.
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