I bought my used Jeep from the dealership and extended - rjm8866
I bought my used Jeep from the dealership and extended warranty.
I wanted to give them the business since they are reasonably close and the fact that I bought the Jeep there. Keeping my business with them.
So far, they are good with just oil changes – because I get them for free as part of the warranty package. I have one more left.
But when it comes to getting service done, there were so many issues
1. The website does not work correctly all the time. On your phone you cannot schedule service. When you go on with a computer, the information that they have on you is incorrect, despite having a login and your own account. Service manager couldn’t even match up my vehicle to me on their system so I might have concerns with system integrity.
2. I scheduled my appointment first thing in the morning at 7:30. The service center didn’t open the door until 7:45. I guess my time isn’t valuable.
3. I sat in the waiting room for about an hour and a half, and they didn’t even bring my vehicle in to get a look at it. When I requested the service appointment, I informed them that I would stay and wait for the car. What is the purpose of scheduling your vehicle for 7:30 when they don’t even start working on it at 7:30? Then I get the excuse that only one person can look at it as the others are just lube technicians. Then, they didn’t have two other mechanics. Perhaps a call would’ve been nice so I wouldn’t have to waste my time going there.
So my first real service was a failure. They have a 0% success rate for real mechanical work with me. Not a very good first impression.
The service contact was nice enough and apologized, but, I would put in a vote of no confidence for the management and ownership of this dealership.
Thank you for reading, it’s important to let other folks know before making a decision
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