Fremont Motors in Lander — Unprofessional and - KickAssetRecovery
Fremont Motors in Lander — Unprofessional and Disrespectful
I’m a professional recovery agent and regularly work with dealerships throughout Wyoming. Most are courteous and helpful. Unfortunately, Fremont Motors in Lander has been the consistent exception.
I’ve retrieved vehicles from both the Fremont Chrysler/Dodge/Ram and Fremont Toyota dealerships in Lander approximately six or eight times. Nearly every experience has involved condescension, unanswered calls, unreturned messages, or employees treating me disrespectfully.
My most recent experience was especially frustrating. I called ahead about retrieving a newer Dodge dually that a customer had voluntarily surrendered. When I arrived, the employee said he had not had time to locate the keys and expected them to be difficult to find. After nearly an hour, he produced keys clearly labeled for a Dodge van and claimed they had come with the truck from a Ford dealership in Riverton.
The customer told me he had personally delivered the truck to that employee with two sets of keys and that the vehicle had never been to Riverton. After I left, the customer contacted the general manager. Suddenly, the correct keys were found, forcing me to turn around and drive back to Lander.
By then, I had spent approximately three hours dealing with the situation. When I finally returned, the brand-new Dodge would not start and could not be jump-started. I cannot say what caused that problem, but given everything that had happened, the situation was extremely troubling.
This was not an isolated incident. It was simply the latest in a long series of unpleasant experiences with Fremont’s Lander dealerships. I deal with dealerships across Wyoming, and most are professional and cooperative. Based on my repeated experiences, I would not recommend either Fremont dealership in Lander. If you are buying or servicing a vehicle, I suggest taking your business elsewhere.
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