Avoid the service department at International Autos BMW - todd.williamsen
Avoid the service department at International Autos BMW in West Allis. I brought my 2021 BMW X5 M50i here with clear drivetrain concerns. Instead of performing a proper mechanical or technical scan, Service Advisor Ryan Tisa attributed a massive failure strictly to the front differential based solely on a brief test drive around the parking lot. When I asked why the transmission fluid or modules hadn't been evaluated, he dismissed the question, asking, “Why would we look at the transmission?” and claimed no diagnostic data was available. I was completely denied access to the service record.
An independent shop subsequently inspected the vehicle and found the exact evidence International Autos refused to look for: the transmission fluid was burnt black and heavily contaminated with metallic debris and internal clutch pack fragments.
On October 30, 2026, I delivered a formal notice to the entire upper management team—including General Manager AJ Harb and Director of Fixed Operations Peter Morawski—demanding my itemized repair order, technician notes, and actual ISTA diagnostic logs. Live telematics via the MyBMW app prove they left my car completely immobilized and untouched for three straight days rather than completing the work or correcting their report. They are attempting to force payment for a diagnostic fee without providing a single shred of documented diagnostic evidence to support their claim.
I have formally filed an official consumer fraud complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) regarding these predatory trade practices. Do not trust this dealership with your vehicle or your money.
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