20 Washington Kia Dealers

Best car-buying experience ever! - John and Amber

Best car-buying experience ever! Frank was absolutely wonderful! He was attentive without ever being pushy, incredibly knowledgeable, and so helpful throughout the entire process. Honestly, everyone at the dealership was amazing! They were friendly, funny, engaging, and even remembered us from our previous visits, which made the whole experience feel that much more personal. From start to finish, we felt welcomed and taken care of. I genuinely cannot think of a single thing they could have done better. Buying a car should always be this enjoyable! Highly recommend Frank and the entire team!

As always they are excellent! - philynn75

As always they are excellent! We have been very impressed with the quality of their service since buying our KIA in 2020.

Multiple cars purchase from this dealership. - Cody Scott

Multiple cars purchase from this dealership. I've caught them in so many lies. Don't buy a car with KIA. Transmissions are awful. I've caught them on camera lying, from saying I had tons of things wrong with a car after just getting it fixed because all they cared about was money. From the unprofessionalism. Not owning up their mistakes. It's a very shady dealership. They've broke parts in my car than made it feel like they were doing me a favor be fixing it. I've never had any issues with dealership but trust me by not buying a KIA you'll regret it badly.

this dealer has the worst service dept! - robinannerer

this dealer has the worst service dept! My hybrid was dead and at first they said it was the battery sand wouldn't be covered under warranty because I had 60800 miles after arguing with them about that then they said there was nothing wrong with my car when previously it had serious fault codes. and to top it all off someone just tossed their empty water bottle in the backseat of my car which I think is extremely rude.

Very efficient. - havanajerry

Very efficient. Very professional car was ready when promised no add on services very thorough and truthful.

Jon Hampton and team were fantastic! - Sue

Jon Hampton and team were fantastic!! It can be stressful buying a car, but Jon and the Go Kia Team made the process positive and worked with us every step of the way. It was well worth the drive from Seattle! So pleased with our purchase and experience. Thank you!!

Desean is an amazing salesman. - anniebaer

Desean is an amazing salesman. I originally purchased an EV6 that sadly had to be returned due to a manufacturer defect. Desean was extremely apologetic and assisted in ensuring I was taken care of. When I was ready to purchase another (non electric) vehicle, he was once again informative and patient. I purchased a Hybrid Kia Sportage and am very happy with that purchase. Desean's assistance doesn't stop once you drive away with your new vehicle! He continues to ensure you are happy and well cared for. Thank you Desean for sticking with me through this journey!

Extremely predatory service and billing practices. - cmd661

Extremely predatory service and billing practices. I brought my car here for a manufacturer warranty electrical repair. Upon returning the courtesy loaner vehicle, the store clerk at the intake desk explicitly inspected the vehicle and told me the surface tree sap on the loaner was "no big deal at all." He even recommended a simple, cheap clear-coat cleaner I could buy for my personal car since I get tree sap on it where I live. Despite this, the service advisor, Brandon, later sent an email attempting to force an unauthorized $399 detailing charge onto my file strictly for that temporary tree sap alone. On top of that, he pointed out a minor clear-coat surface scuff and claimed it absolutely could not be buffed out, stating that their body shop would be coming the next day to provide a separate estimate for the repairs. When I offered to come down and wipe the organic sap off myself to resolve it, Brandon flatly refused to let me touch the car, stating, "given the condition the loaner was returned to us in, we would not be able to permit any outside or additional work to be performed on the vehicle." However, Brandon made a critical error and admitted in writing that the dealership detailed and altered the car's exterior before any official inspection took place-completely compromising the chain of custody. I hit "Reply All" to loop in the Service Director (Michael) and the Loaner Coordinator (Heather), demanding their day-one baseline pre-inspection photos and refusing to authorize these unapproved fees for standard Pacific Northwest environmental exposure. The moment they realized my credit cards were frozen and their bluff had failed, their entire narrative collapsed. Within 20 minutes of me physically leaving the lobby after picking up my personal belongings, the Service Director sent a frantic face-saving email completely waiving every single penny. Suddenly, the scratches they insisted needed a full body shop paint job "magically" buffed out to a perfect level in minutes for free. They attempted to use corporate intimidation to shake down a warranty customer for their own pre-sale vehicle reconditioning costs. See the attached photos-these are the exact images they sent me to claim the car had "damage." Avoid this service department unless you are prepared to lock down your wallet and force them to follow proper legal protocols.

We've had another quality experience with Lee Johnson Kia - jnsasmith

We've had another quality experience with Lee Johnson Kia this past week. We traded in our Niro lease and decided to purchase a Sportage Hybrid. We've been driving a Kia for 3 years and really liked the car. Upgrading to the Sportage made a lot of sense. We were already familiar with the workings of the Kia brand and were very satisfied with the quality of their cars. It was a pretty easy decision to stay with Kia. The new car purchase experience was very smooth. Our salesperson, Jeffrey Belmonte, was knowledgeable, professional, friendly, and took very good care of us during this transaction. He communicated clearly and promptly. Lee Johnson is a good dealership and had treated us well over the years.

Shout out to Taylor in parts she got my wheels replaced - Corey

Shout out to Taylor in parts she got my wheels replaced through my dealer issued warranty and informed me I needed tires not to sell me tires but just to inform me

They will lie to you. - damayantyerk

They will lie to you. Please don't go here, they have you like 4 hour Waiting for nothing

The salesman, sales manager and Finance Manager were - jeffmcsorley

The salesman, sales manager and Finance Manager were friendly and respectful. They also answered my questions and then explained things well.

Very disappointed. - Mary

Very disappointed. I purchased a new 2023 Kia NIRO. When I got home, I noticed an open safety recall on my app. When i got my new plates, I asked about the safety recall. No one in service, so no answers. Asked about how to use my digital key and get it set up. No one in sales knew how to do this. I took the car in for my first oil change. i get it back, the safety recall was not fixed. The car was not washed, not vacuumed. For a $120 oil change, I would expect that. Service had my car the entire day so the argument that it was too cold (freezing) to wash the car in the morning is not valid. So, I have had my car for 6 months, still have an open safety recall and still can't use my digital key. When I call the service dept, I get a recording, leave a message, no one calls back. I have to keep calling until someone actually picks up.

I have had my 2019 Kia Niro PHEV at Chuck Olsens for 4 - Dan

I have had my 2019 Kia Niro PHEV at Chuck Olsens for 4 services. Two were warranty related and two were oil changes. The 1st one was for a engine light that was difficult to track down so it took a couple trips.. This was a relatively new, drivetrain so I understood the challenge. Yet they kept after it and gave me a loaner even though the warranty didn't require that they do that. wice I got the day wrong yet they took my car that day rather than making me reschedule. I felt like they went the extra mile for me. Oil change prices are very reasonable, actually lower than average. They do offer services I consider unnecessary & accept it that I respectfully declined them. Each time the advisor provided a good explanation service done in a timely manner. I have no reservation in recommending them based on my experience thus far.

Terrible - Disappointed

Salesman made lots of promise's but has not followed through with any. Supposed to get the battery replaced but has not. Supposed to receive a free first oil change but they're never available. Only got one key for the vehicle I purchased and it doesn't work on all the locks and it's broken so it won't stay on a ring. They bent me over and on this purchase

This past Saturday 11/01/2025 I was in shopping for a - jrjojola

This past Saturday 11/01/2025 I was in shopping for a certified used vehicle. Ben Rosenbloom was my sales advisor. I let him know that I was interested in a 2023 Kia Soul listed on their website and gave him the dealer stock number. He got keys, took me right to the vehicle. I told him about my interests in this, and he proceeded to let me know all the features this vehicle had to offer, besides low mileage that helped make my decision. I liked that he made me feel at ease and the benefits of choosing this vehicle. I let him know this is the vehicle I want to purchase, and we proceeded to get the sale going. I was amazed at how quick he was able to get everything going! He is a very knowledgeable sales adviser, like he told me "It's not like buying a house"! I have always had a good experience with Olympia Kia; this is my second vehicle through this dealership! Thank you, Ben, for making my day so much better! Joe Jojola