After five Ferrari purchases, I have lost confidence in - Arlie
After five Ferrari purchases, I have lost confidence in Ferrari of Washington’s vehicle preparation, service, and follow-through.
The dealership sold me a 488 Spider with problems documented in a subsequent bodyshop inspection: a misaligned driver’s door, poorly painted front-bumper undersides, a hole in an underbody plate, and a front wheel liner held by only two screws. My attorney sent me for that inspection and told me to park the car until the wheel liner was secured. The brakes also screeched.
My Roma Spider ownership involved frustrating maintenance problems and ultimately a tow. My 812 GTS developed repeated error messages. Washington reset the errors, but they returned. After I collected the car, D&V replaced the battery, and the errors did not recur. Washington also offered considerably less than Ferrari of Philadelphia when I later sold the 812.
Most recently, my salesperson said maintenance would contact me to arrange my 12Cilindri’s first service. That contact had not come when I escalated my complaint to Ferrari Customer Care. The car also has a glovebox that will not open.
I enjoy working with my salesperson, but these repeated experiences are unacceptable. These experiences have cost Ferrari of Washington my confidence. Based on what I experienced, I would urge prospective buyers to take their business elsewhere.
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