I beg of you, if you are a person of color please do not - Kneiss J
I beg of you, if you are a person of color please do not buy a car from here or get service from here! I have spent thousands of dollar here only for my husband and I to be treated like like dogs in the street. I have been berated over the phone and hung up on several times only to get to the the service department and have the police called on for trespassing. All because I challenged the damage that they continuously continue to do to my vehicle and not notify me. I purchased a used vehicle fresh off lease still under warranty when my vehicle went into them both my side mirrors worked perfectly when they finished the work and i drove home I noticed that my passenger side vehicle was stuck and would not turn in. I called and let them know and they stated they promised to take a look at it when i came back. I know my mirrors were fine b/c I drove the car directly to them after purchasing the vehicle in NJ to get a full inspection done on the car and the mirror was not on my list of internal or external issues that needed repair. I paid for everything not covered under the Maserati warranty that was recommended. I have 2 other vehicles this is not my main car. I ended up needing an oil change a few months later. I reminded the shop that they agreed to look at my mirror only to receive a diagnostic that the mirror was glued. If it was glued then who glued it b/c it wasn’t glued when I gave to y’all. They also acted as if the mirror was gone when I came to pick it up only for me to read later on the diagnosis that it was glued. This same service visit I brought my car in for the oil change I had a full level of all fluids prior to bringing it in. Only to receive my car back with no windshield fluid..you know why b/c they cracked the reservoir and planned to never tell me. I only found out b/c my husband went to add fluid and it all fell to the ground so he called and asked to immediate speak with someone and it was noted in the system but they never planned to tell us. They beat black people out of there money and break stuff on our cars to make us pay for it later. I wonder if they do non-people of color the same way! They way they treated my husband and I like trash I will campaign and advocate until I have everyone that disrespected me at that dealership reprimanded. Do not give these ppl your money!!! Especially if you’re black you will end up paying wayyy more b/c they Will purposely break stuff on your car and when you call them out IF YOU ARE BLACK THEY WILL CALL THE POLICE ON YOU AND PROFILE YOU!! This is in Virginia the commonwealth and they will get away with it! They expect US to be black stupid and uneducated and to be soo scared about repercussions that we won’t question the racism!! Please go somewhere else!!
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