Ordered a new 2023 car from Honda Automaster in 2022, - DCVermont2023
Ordered a new 2023 car from Honda Automaster in 2022, only to wait for delays after delays. I was told I was the first one to get that custom car in a specific color. I found out that Automaster was not attentive of their priority list and sold the car I wanted to another customer due to an error on their part. An honest mistake they said. Yet as a customer waiting for a car for 6-7 months, this is not an acceptable practice. Worst part was during March 2023, I told them I was going on vacation (1 month vacation) soon, expecting my car to arrive any day now, yet still no car, and was worried about the car coming in. I hoped that they can help me with their error by holding onto the car. Automaster Honda said if we were gone for one month and the car came in, that they would sell it to another person. Terrible… who says that to a customer who puts a deposit, sells a car that came in that fits my specifications, and tells them sorry too bad. “If you leave and the car comes we will sell it. We cannot hold a car for that long.” Worst Honda Dealers and Sellers. Do not do business with them.
Called another dealer and they instantly found my Honda and helped. I hope their service and parts center is better than their Sales Department.
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