I had reached out to Sewell BMW of Plano initially - Laz
I had reached out to Sewell BMW of Plano initially inquiring about this very unique Acura TLX Type-S PMC edition 2 out of 50 Gotham Gray edition. Mr. Brad Jolly reached out on my very late-night web inquiry; I was not expecting anyone to reply back to me until the next day. Brad scheduled an appointment to go in that Saturday morning and he greeted us then and began to get my trade evaluated. Brad was working with another customer when I came in, but he very nicely got Mr. Alex Goltz to help us. Alex was nothing short of amazing and awesome! Alex was extremely patient, he showed us the Acura TLX Type-S PMC edition that I had inquired about and let us drive a couple BMW M340i that I was curious in test driving. One of the M340i I test drove, really impressed me and we decided to move forward with the transaction. Alex was extremely patient, professional and took the time to explain every little detail of the transaction, Carfax, details and features of the vehicle. Our vehicle wasn’t quite ready by the time we finalized all of our paperwork; however, Alex got us in a rental and personally drove about an hour to get the car delivered to me at my home the next business day; then spent more time setting all of the infotainment settings with me and showed me every single feature that the car has. Really spectacular customer service by Alex and the Sewell team. This was my first time purchasing at Sewell BMW of Plano and definitely will not be my last.
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