May 14, 2024, This is my second review, the first was - Marlowe
May 14, 2024, This is my second review, the first was before the problems started. I bought a 2024 Clubman, with an additional $8,090 worth of maintenance and service which wouldn't begin until the original 3 year, 36,000 mile warranty expired, all while being told that I could cancel it at any time.
The very next day, May 15, 2024, I called to cancel the $8,090 worth of add-ons, and sent in the appropriate cancellation paper in order to receive a full refund.
Over the next 30 days, I (or my husband) spoke and/or emailed with Kevin, Mike, Tess and Jonah (Jonah about every other day)Nothing but excuses as to why no money had been returned to me.
May 30, I received a check for $3,091.00, well that's a start!
31 days after the purchase, on June 16,2024 I protested the balance of $4999.99 with my credit card provider. Finally four days and another phone call later on June 20 I received a refund of the full amount from Century BMW/Mini .
Well that was a hassle.
I hope my service appointments go better than this.
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