I purchased my Silverado from Reed in August 2020, and - Chris Miller
I purchased my Silverado from Reed in August 2020, and Carlos Blizzard provided a top-notch sales experience from day one. Nearly six years later, I recently returned after experiencing transmission issues, and once again the dealership delivered.
I especially want to recognize Josh Goodwin for the way he handled the entire process. Josh is new in his role, but his professionalism, communication, and customer service were outstanding. Transmission problems can quickly become stressful and expensive, but Josh kept me informed, answered my questions, and made sure I understood what was happening every step of the way.
I also have to give Reed credit for standing behind its warranty. Having a major repair like a transmission replacement handled under warranty reinforced just how valuable it was to purchase from a dealership that supports its customers well beyond the original sale.
The remanufactured transmission arrived ahead of my appointment, I dropped the truck off Friday morning, and the repair was handled efficiently and professionally. Josh did an excellent job representing the dealership, and I hope leadership recognizes the positive impact he is already making with customers.
From Carlos providing an excellent buying experience in 2020, to Josh taking care of me during a major transmission repair today, Reed has continued to earn my trust. If I purchase another vehicle, Reed will absolutely be one of my first stops based on the customer service, professionalism, and a top-notch warranty that truly delivered when I needed it most.
Five stars. Keep up the great work, Josh!
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