My car sales man was great. - lovemycar
My car sales man was great. However, I'm dissatified with the service department. The first year with free inspections was fine. Every year after that there is always something wrong with the vehicle. The vehicle is practically new with only 16,000 miles on it. Last year it was you need a new cabin air filter. Then the antifreeze was only good for 0 degrees. So a new filter I got and a radiator flush also. For my free inspection (got an oil change too) and that it cost me almost $300! This year I take it in for my free inspection and oil change and they tell me my brake fluid is too acidic! The price of the new brake fluid flush? $169.99! I told them to leave it alone. Yesterday while leaving walmart and putting my cart away, I noticed something hanging down under my vehicle. I got under there and noticed that my cover to the oil pan i'm guessing is hanging down and not screwed back in! They forgot to tighten that back on. There was also no decal for the next oil change. They also left a rag in the door of the passenger side of my vehicle. Here's the thing: I used to get my old explorer serviced at Goodyear. When I left Goodyear, I felt safe. Like the job was done and no worries. I was actually going to go back to Goodyear this year after what happened at Davidsons last year. But, I decided to give them another chance. I can honestly tell you I will not go back for service there next year. I feel like when I walk in there for an inspection and oil change I am on pins and needles and cringe at what they are gonna tell me this time. Now, I should have made a stink last year about the cabin air filter and radiator flush as I bought the vehicle there! I was trusting them that when I bought it from them that would have all been checked and made right. i obviously was wrong. I will be taking it back tomorrow and they can put the cover back on the oil pan. I was gonna have a neighbor do it but I figured they need to know how their mechanics are doing. I did take a picture of it. I am not impressed with their service department.
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