2 New Mexico Mercedes-Benz Dealers

Booked a Service A appointment three weeks ahead for 8:00 - Renata Skersyte

Booked a Service A appointment three weeks ahead for 8:00 a.m. I arrived on time. By 9:30 my van was still sitting in the lot, untouched — no work had started, and no one gave me any update. The only explanation was that the technician was still working on a vehicle from yesterday. When I wrote to the General Manager, he called and told me vehicles stay here for days, as if that were acceptable. Every visit here has meant a half-day or all-day wait. I drove an hour from Los Alamos, arranged childcare, and took time off work for an appointment they did not keep. I will be taking my van to Albuquerque for service instead. Do not expect your appointment time to mean anything here.