I recently purchased a new 2026 Lexus ES 350 H (hybrid), - susan.z
I recently purchased a new 2026 Lexus ES 350 H (hybrid), which I LOVE. I am extremely satisfied with my overall buying experience at Spirit Lexus. I am very happy and pleased that Chris Blumeyer was my salesman. Chris provided exceptional service as he researched and found the car for me. His attention to my transaction details and fairness in pricing made for a smooth transition from my Audi A5 convertible trade-in to my 2026 ES 350 H. Each time I placed a call to the dealership or visited the showroom I was greeted by a receptionist---as well as courteous and well skilled support staff, with whom Chris works. I had a number of questions regarding the Multi-Media system. If Chris could not answer a question, he had Lexus’s in house Multi-Media expert, Julian answer (in person). Working with Chris Blumeyer was an absolute pleasure - He was incredibly helpful, professional and accommodating. There was never any "hard sell". The entire process was extremely smooth. As we were waiting in the dealership, for various things, I ventured off to the service waiting area. I was very impressed with the cleanliness, comfortable seating and offerings for their guests in the area as well as the conversations I had with people waiting. Everyone I talked with were very satisfied customers and would purchase from Spirit again.
After purchasing the car, Julian sat with me, for quite some time, and explained (very patiently) the use of all the electronics. Even a few days later I had questions, and reached out to both Chris and Julian (each for different reasons) and they got back to me in a timely manner. My experience here was above and beyond what I expected.
I had the car only one week. As luck would have it when a truck passed me a small rock ricochet onto my windshield which created a crack. Needless to say, I was terribly upset, I called up Service and spoke with a Service Advisor, Ryan, to order a new windshield. Unfortunately, since the car is a new model one particular part is backordered, though he assured me he will keep on top of it. Ryan has been communicating with me for the last few days. He has assured me that this will be taken care of using OEM parts, and get it done as soon as all parts are in.
This is an excellent dealership that delivers a luxury experience. High marks in customer service, professionalism, knowledge, helpfulness and pricing. I would highly recommend Spirit Lexus to anyone that is in the market to purchase a new luxury Lexus.
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