When I purchased my brand, new 2019 Chevrolet Traverse - momasita39218
When I purchased my brand, new 2019 Chevrolet Traverse from Gray Daniels Chevrolet of Jackson, Mississippi, I was given a punchcard for my key ring and after four or five oil changes by the dealership, I was supposed to receive a free oil change. I have only had my car serviced at Gray Daniels Chevrolet of Jackson, Mississippi. Sometimes I would remember to bring my punchcard for an oil change and sometimes I would not remember. However, the last time I remembered to bring my punchcard, the cashier in the service department told me that although they don’t issue these cards anymore that they would honor it. My husband brought my Traverse in Monday for its oil change and brought the punchcard with him, but the cashier refused to honor it although I had the appropriate amount of punches for my free oil change. After my husband got home he called to let me know that my free oil change was not honored. So on my break at work, I called and spoke with one of the managers. I informed him that I have only gotten my car serviced at Gray Daniels Chevrolet of Jackson, which is a good 20 minutes out of my way, when I could easily choose any of the four oil change places within a two minute drive from where I live. I told him I didn’t appreciate being told that my free oil change would be honored and then it wasn’t honored. I didn’t tell him, but I am telling you, that in the past when I have picked my car up from Gray Daniels Chevrolet of Jackson there’s usually grease on my steering wheel and on my door. One time it was so bad, I mentioned it in one of these surveys, and shortly after I got a phone call from someone at the dealership apologizing to me about it. Now getting back to what recently happened. This manager told me that he would refund my account for the oil change and I should see it within three or four days. I checked my account this morning, and I still have not received the refund promise to me. So to say that I am disappointed with this dealership is a true understatement. I will now NOT go out of my way to this dealership to get my car serviced. I will simply use the convenience of the oil change shops in my area. And if in the future I have a problem with my vehicle, I will use one of the two mechanics/garages in my area instead of Gray Daniels Chevrolet of Jackson, Mississippi. To reiterate, I am extremely disappointed in Gray Daniels Chevrolet of Jackson, Mississippi. They have lost my business and any recommendations to anyone in the future.
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