14 Michigan Mercury Dealers

Outstanding Car-Buying Experience! - Steph.d.k

Outstanding Car-Buying Experience! I couldn’t be happier with my experience purchasing a vehicle from Cole Ford! From start to finish, the entire process was smooth, professional, and stress-free. The staff was friendly, knowledgeable, and genuinely interested in making sure I was happy with my purchase. I never felt pressured or rushed, and all my questions were answered thoroughly and honestly. Buying a car can sometimes be an overwhelming experience, but they made the entire process easy, enjoyable, and comfortable. Their excellent customer service, attention to detail, and commitment to customer satisfaction truly set them apart. I absolutely love my new Mach-E and am so glad I chose this dealership. I would highly recommend them to anyone looking to purchase a vehicle. If you’re looking for a dealership that treats you with respect, values your business, and goes above and beyond to provide an exceptional experience, this is the place to go! Thank you for making my car-buying experience such a positive one. You’ve definitely earned my five-star review and my recommendation!

the service provided to me by the service represntative - eesshaki42

the service provided to me by the service represntative was very good. the area for waiting is excellent.

Pete Hayes was fabulous. - jamescorchard

Pete Hayes was fabulous. Knowledgable, Helpful,Very professional. He made the process easy and made our decision to buy the Expedition a no brainer. Our compliments to the team.

Ricky Bartels and the whole team have saved me twice now! - karmor02

Ricky Bartels and the whole team have saved me twice now! A couple years ago I needed a new vehicle. They were able to get me financing on a vehicle that was not only perfect for my needs, but one that I loved! And when there came a major issue with the vehicle, they fixed it, and made sure that my warranty covered it (saving me about $4500 or more). A couple months ago I was T-boned it it totaled my vehicle (which I am still making payments on), which left me with having to drive my classic car that not only needs some work, but is also not a winter vehicle. I ended up with frostbite on both of my feet because my classic car has no heat. I had stopped in and told Ricky what happened, and he generously has been helping me through the insurance paperwork. Last week I was looking on their website, and one vehicle caught my eye. It was within my price range (although right now I really can't afford anything). I stopped in to speak with Rick about it, but he steered me into another vehicle that would be more dependable. He knows that I am disabled, and I have animals that I sometimes need to transport safely. The sales price wasn't too much, it was actually too low to even get financing on. So the dealership said that they would do in-house financing for me. This was on Friday evening, and I hadn't brought any of the paperwork for my old vehicle with me. So we agreed that I would come in on Saturday morning and we could complete the transaction then. Ricky even came and picked me up at my house to bring me back to the dealership. The team even took quite a bit off of the sales price for me because I have been going through so much and am low income. I tell everybody I know about Town & Country Sales and Service, and how much they have helped me! And I will continue to do so. They will be getting repeat business from me as well!

Great service friendly and took awesome care of my car - Momlukas

Great service friendly and took awesome care of my car and the picking up and bringing back my car is a great service!

It was great. - tjjeep2001

It was great. They kept in touch and made the experience easy. I would recommend them anytime.

Dustin was extremely helpful from the time we ordered the - new car

Dustin was extremely helpful from the time we ordered the car until it was delivered. This is the second vehicle he has helped us purchase.

Robert was ready and waiting for me. - Teresa

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

Pick up and delivery was great! - nikki9115

Pick up and delivery was great! Never had to leave to get service handled! Thanks!

Charlie Smith is top notch salesman. - rockyscheffler

Charlie Smith is top notch salesman. He did everything in his power to satisfy my experience. The Service department on the other hand is the worst service I've ever received. I took my new used truck In to be serviced for shaking in the steering. Finally over a month later i received the vehicle back with the same exact issues i had when i took it in. Nothing had been done with the truck to my knowledge because i still have the same issue with the truck as when i took it in.

Will not ever come back not trustworthy lies false - rogersmackerel

Will not ever come back not trustworthy lies false advertising poor public relations to me period

Avoid this service department. - ted32

Avoid this service department. The service manager lies. They scheduled my truck for service and didn't start working on it for another week. Then returned it to me with an obvious coolant leak. Within 100 miles after their repairs, I had a check engine light on and found that they smashed a connector together, bending the pins, and had to pay someone else to fix it. They are okay for tires and batteries, but if you need anything complex or involving them touching your engine, go elsewhere.

Very helpful, friendly and timely. - Cheryl Knight

Very helpful, friendly and timely. All were very welcoming. Customer service was awesome here...unlike a lot of businesses nowadays.