21 Michigan Mercury Dealers

Crest is one of the best dealerships I have ever worked - Pamelas152

Crest is one of the best dealerships I have ever worked with. They are knowledgeable, efficient, informative and friendly! We pulled up to the dealership and our car was ready and waiting we signed a few documents and our salesperson Andy reviewed the highlights of the car with us and then we were off! We will do business with Crest when we are ready for our next new car.

Gamel was terrific, helpful, understanding and very - conniemottinger

Gamel was terrific, helpful, understanding and very honest. I would not go anywhere else after his hard work to get us what we wanted.

Pete Hayes was fabulous. - jamescorchard

Pete Hayes was fabulous. Knowledgable, Helpful,Very professional. He made the process easy and made our decision to buy the Expedition a no brainer. Our compliments to the team.

Ricky Bartels and the whole team have saved me twice now! - karmor02

Ricky Bartels and the whole team have saved me twice now! A couple years ago I needed a new vehicle. They were able to get me financing on a vehicle that was not only perfect for my needs, but one that I loved! And when there came a major issue with the vehicle, they fixed it, and made sure that my warranty covered it (saving me about $4500 or more). A couple months ago I was T-boned it it totaled my vehicle (which I am still making payments on), which left me with having to drive my classic car that not only needs some work, but is also not a winter vehicle. I ended up with frostbite on both of my feet because my classic car has no heat. I had stopped in and told Ricky what happened, and he generously has been helping me through the insurance paperwork. Last week I was looking on their website, and one vehicle caught my eye. It was within my price range (although right now I really can't afford anything). I stopped in to speak with Rick about it, but he steered me into another vehicle that would be more dependable. He knows that I am disabled, and I have animals that I sometimes need to transport safely. The sales price wasn't too much, it was actually too low to even get financing on. So the dealership said that they would do in-house financing for me. This was on Friday evening, and I hadn't brought any of the paperwork for my old vehicle with me. So we agreed that I would come in on Saturday morning and we could complete the transaction then. Ricky even came and picked me up at my house to bring me back to the dealership. The team even took quite a bit off of the sales price for me because I have been going through so much and am low income. I tell everybody I know about Town & Country Sales and Service, and how much they have helped me! And I will continue to do so. They will be getting repeat business from me as well!

Their service staff is very responsive, creates realistic - jcgtownlaw

Their service staff is very responsive, creates realistic expectations and estimates, and delivers on what they say they will do. Scheduling service is relatively easy on the website. The waiting room is comfortable. The shuttle service is helpful, and it's nice to get the car washed in the process. Thanks!

It was great. - tjjeep2001

It was great. They kept in touch and made the experience easy. I would recommend them anytime.

Great people, great service. - japot

Great people, great service. This is my 4th vehicle from Imlay City Ford and hope to do many more.

Robert was ready and waiting for me. - Teresa

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

Pick up and delivery was great! - nikki9115

Pick up and delivery was great! Never had to leave to get service handled! Thanks!

Charlie Smith is top notch salesman. - rockyscheffler

Charlie Smith is top notch salesman. He did everything in his power to satisfy my experience. The Service department on the other hand is the worst service I've ever received. I took my new used truck In to be serviced for shaking in the steering. Finally over a month later i received the vehicle back with the same exact issues i had when i took it in. Nothing had been done with the truck to my knowledge because i still have the same issue with the truck as when i took it in.

Will not ever come back not trustworthy lies false - rogersmackerel

Will not ever come back not trustworthy lies false advertising poor public relations to me period

sales dept desperatelylacking. Parts and service were great - Wifeloves2shop

Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending. In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.

Avoid this service department. - ted32

Avoid this service department. The service manager lies. They scheduled my truck for service and didn't start working on it for another week. Then returned it to me with an obvious coolant leak. Within 100 miles after their repairs, I had a check engine light on and found that they smashed a connector together, bending the pins, and had to pay someone else to fix it. They are okay for tires and batteries, but if you need anything complex or involving them touching your engine, go elsewhere.

Very helpful, friendly and timely. - Cheryl Knight

Very helpful, friendly and timely. All were very welcoming. Customer service was awesome here...unlike a lot of businesses nowadays.

AWSOME people to deal with!! Thank you - nick&missy

AWSOME people to deal with!! Thank you