CONSUMER SAFETY DEFECT COVER-UP AND FALSIFIED PRE-SALE - geo
CONSUMER SAFETY DEFECT COVER-UP AND FALSIFIED PRE-SALE SAFETY INSPECTIONS. I traded in my 2013 Honda Civic LX for a $7,000 credit and paid an additional $11,000 to purchase a used 2015 Infiniti Q50S from this lot, operating on good faith that their certified 'VPI Value Plus Used Car Safety Inspection' was legitimate. Less than 30 days later, the car suffered a total electrical failure mid-shift because salesperson JAY STECCO’s inventory team installed an incorrect standard lead-acid battery into a platform that requires a Group 35 AGM battery. Worse yet, a subsequent hoist inspection revealed an active, heavy hydraulic steering rack and pinion leak caked in months of black grime. Most shockingly, non-factory copper/brass wiring had been manually twisted around the rubber steering bellows boot to tightly clamp it shut and intentionally trap the leaking fluid to conceal this dangerous drivetrain failure from a buyer prior to sale. Internal dealer service records from June 26 prove their service technicians had this exact car on a hoist for subframe and brake work less than two months ago—meaning they stood inches away from this wire tampering and caked sludge—yet omitted it from the paperwork to deceptively push an unsafe vehicle off the lot. When bringing this physical proof to the showroom floor in person, Used Car Sales Manager NATE VAN RYN admitted fault for the battery by cutting a partial check for the raw part, but completely refused to cover the associated installation labor costs, the hazardous steering leak cover-up, or a tire found with two dangerous embedded metal fragments. A formal auto dealer fraud complaint has been successfully filed with the Michigan Secretary of State Bureau of Information Security and the Better Business Bureau. Avoid Jay Stecco, Nate Van Ryn, and Zeigler of Grandville's unsafe, un-inspected inventory.
Read More