18 Maryland Volkswagen Dealers

Bret has been going above and beyond for me. - LH

Bret has been going above and beyond for me. Everyone at the dealership has been great!

He sold us the chevy trax. - baseballisawayoflife

He sold us the chevy trax. He is friendly knowledgeable and not pushy. I would highly recommend him

Our experience with First time buyers of VW. - Franzie

Our experience with First time buyers of VW. I have to say that it’s been a pleasure doing business with Melissa, she was so knowledgeable about VWs and a very friendly person . She showed us the different types of cars that would best suit our needs and budget. she patiently gave us the experience to drive 3 cars and clearly explained the difference between them and their packages that came with it. And finally after long hours of deciding, we choose the SE Tiguan 2024. She went over beyond because she even had the time to teach us how to use the dashboard accessories and button features. With our past experiences with some car dealers in the past years, so far Melissa is best sales representative that we have ever met…. She deserves a paid day off.

We had a positive experience working with Stephen. - A Duffy

We had a positive experience working with Stephen. He helped us consider our options and patiently answered all of our questions. The other people at the dealership that we interacted with were all kind and helpful.

Bo is the ABSOLUTE BEST…I can’t thank him enough for his - TK

Bo is the ABSOLUTE BEST…I can’t thank him enough for his outstanding leadership, professionalism and commitment to making the customer experience incredibly valuable. Thank you…thank you…thank you Bo!

The service was great. - redsoil77

The service was great. All aspects of the buying process was well explained. Derrick the sale s consultant was excellent.

Kevin was amazing helped me out with my trade in and I - Regibrooke

Kevin was amazing helped me out with my trade in and I think Tom helped with the finance part. All super nice and helpful. I drove from chambersburg to see a Tiguan

Gregory Bindah was incredibly helpful in explaining the - Reg

Gregory Bindah was incredibly helpful in explaining the features of my new Jetta GLI and worked with me for more than 8 hours over two days to get everything right. Besides giving me the initial explanation of features, he personally helped me get my tags transferred and installed within 24 hours and also went with me to my trade-in to retrieve my EZ Pass transponder.

I couldn’t be more pleased and happier with the service - Martin

I couldn’t be more pleased and happier with the service provided by Ourisman Motors of Waldorf in the purchase of my 2024 Subaru Forester. Specifically, starting with Ms. Amanda Sisk that provided the Forester car data, set up appointment, and ensured following my buy that my extended warranty coverage got put in place properly. For the majority of the sales work upon getting to the dealer, Mr. Mason Greenwell provided superb professional, personal and poised sales service. He explained all aspects of the sale, allowed for a test drive, and expertly took me through the purchase process and made it all effortless. I know he did great job because he answered my many questions on the car features, of which are many along with sound replies on the sales contract covering my purchase. He did it confidently but with firm understanding and answered my questions clearly and concisely. I made long 1.5-hour trip across town from the Virginia side to get there and he made it worthwhile. So, I would highly recommend using Mr. Mason for your purchase and don’t let distance get in the way of making it over to Ourisman Motors of Waldorf. I sure glad I did and am extremely satisfied and happy with a 2024 Forester.

Was just looking. Came across Erik very professional and... - pamela posey

Was just looking. Came across Erik very professional and friendly helped me make the right decision for me. Had to come back the next day Erik and John went over everything with me (Thank you). From Sales to Finance GREAT CUSTOMER SERVICE!!

My review is overdue, but I wanted to say I visited - EF

My review is overdue, but I wanted to say I visited Ourisman Volkswagen Volvo of Bethesda this summer and had a wonderful experience. My sales associate, Luis Rivero, could not have been more patient, taking my calls and answering all my questions before, during and after the sale. His calm manner and attentiveness were exactly what I needed to complete what, for me, is usually a nerve-wracking transaction. Happy!

This dealers service dept is excellent! - Simeon

This dealers service dept is excellent! It is led by the ever affable Nigel Stewart. He is so helpful and courteous. His staff are sweet and so nice as well. I NEVER mind having to go in to get my VWs serviced. An honest, no game playing service for our VWs. What more could one ask for?!

Don't Finance Through Dealership - rsl809

I wish I could review the sales and finance departments at this dealership separately, as my experiences with each department were like night and day. The sales department is great, and if you're interested in a Volkswagen, I strongly recommend working with Rachael. She'll provide you with an itemized quote so that you can compare prices with other dealers. She's not pushy at all, and I found that AutoNation provided the lowest price for the car that I was interested in. My experience with the finance department was not so great. When I met with the finance manager, I was told that a 1.9 APR only applied to a 36 month loan, and that a 60 month loan had a slightly higher APR. I decided to go with the 60 month loan. I then went home to find that AutoNation was in fact advertising a 1.9 APR for 60 month loans on its website. I contacted my finance manager, who acted surprised and said he'd look into it. A few days (and several phone calls and emails later), I'm told I can drive the 60 miles to the dealership to sign the paperwork for the lower APR. When I asked to be compensated for my time, gas, and mileage, the finance manager refused. Remember, this is a 'mistake' that he made, and I'm expected to waste my time to come in? Thanks, but no thanks. I ended up financing from a bank with the same APR and actually received a snarky email response from Robert. The joke is on him though, as he won't receive a kickback because I'm not financing through the dealership. If you're interested in a VW and AutoNation offers you the lowest price, either pay in cash, finance through your own bank or credit union, or know the terms and conditions of AutoNation's incentives. (I'd suggest pulling it up on your phone before meeting with finance.)

My experience with this dealership has been nothing but - whutcheson12

My experience with this dealership has been nothing but amazing. I worked with Victoria and she was outstanding!! Very professional and knowledgeable about the vehicles that were presented to me and she helped me pick out the perfect vehicle after my car was totaled. The sales manager Robyn showed me outstanding customer service as well. Honestly this was my first time getting a car here and I was not disappointed at all. They made this deal very easy and smooth.. the last process with my last car took very long and I was there longer than I had wanted. This experience for me here at Pohanka was super quick and easy and again I can’t express enough that the customer service was top tier 12 out of 10… even the finance manager was wonderful to talk to… he was very professional and he got me together... explained thoroughly about my payments and how everything was being processed. Thank you again to Robyn and Victoria for all of their help. I’d definitely recommend Pohanka Volkswagen if you are looking to purchase a new/used car and absolutely connect with these 2 amazing people for your purchasing needs

I generally do not go online and provide reviews but I - robertumbel

I generally do not go online and provide reviews but I felt the need to share my experience at Pohanka VW service department. In December 2021 while visiting Maryland we took our Volkswagen Tiguan in for oil change, tire rotation and advised Gabe the service writer the vehicle was consuming/burning oil at a rate of 2 Q's every few weeks. The Technician advised we needed a new engine because the engine had an internal seal/gasket leak allowing oil to be burned internal although no evidence of oil found leaking on the ground. We were getting ready to return home to Florida after the holidays and did not want to have an engine failure while driving so we took their advise and approved engine replacement at $10k and purchased a Powertrain extended service contract for peace of mind. Shortly after arriving in Florida the check engine light came on! I took the vehicle in to our local Volkswagen dealer to determine what was going on. The Technician advised the vehicle needs a new turbo. I could not understand how the turbo could fail as soon as a new engine is installed unless the Turbo was actually the reason for original concern “burning oil”? Did the Technician at Pohanka VW mis-diagnosed the root cause of the oil consumption? I believe so, because the Technician never did a tear down to determine cause! I thought to myself well I have a powertrain service contract so the turbo would be covered minus my deductible. Well Easycare the service contract provided does not cover a turbo as part of their Powertrain contract it is a high tech item. I have called Pohanka VW and tried speaking with Gabe and left voicemail messages for John the Servicer Manager but no one has reached out to me or returned my calls!! I feel taken advantage of by Pohanka VW from the Service Department and Caroline in the Finance Department for selling me a contract that doesn’t cover a powertrain component such a Turbo that is part of the engine. I recommend you avoid this Dealership!!!

Just wanted to take a minute to express my complete... - Ron Lindberg JR

Just wanted to take a minute to express my complete dissatisfaction dealing with Sheehy VW of Hagerstown. My wife and I traveled 2 hours to test drive a VW EOS convertible. Upon driving it we noticed a slight shaking at acceleration. Took car back and told Tim Taylor about it. Tim called Kevin who came down and took it for a drive. He came back said he felt it and would have the service department nook at it on Monday or Tuesday as the day of the test drive was Saturday. Tuesday Tim called and said the car needed new A ARMS and they had too much money in the car and would just sell it at auction. My wife and I made an offer to buy the car and we would get the work done locally. I only offered the price of the car minus the amount to get it repaired. Tim said no they could not do that. Then I started calling. 4 calls to Tim, no reply. 4 calls to Kevin, no reply. Then I called the new car manager. We talked for about 10 minutes. He thought was that because they had so much money in the car that they could repair it and put the repair cost on top of the price of the car. I said no way. The car was already slightly over Kelley Blue Book price. He told me he would get back to me but that they would not sell the car without disclosing the fact that it needed A ARMS. He also told me someone would call me Monday or Tuesday. That was three weeks ago. Another call to Tim and another to Kevin. No response. I have since bought another car. I would not waste my time with any Sheehy dealership again. Car is still for sale. No mention of the A Arm issue. Thanks for reading

Good experience - sksksk

Richie was my salesmen for one of the last 2015 Golf TDIs made for sale by VW. Richie was honest, forthright and carefully handled the vehicle sale process. He was respectful of my time coming from 35 miles away, and presented no surprises during the sales process. I've not heard good things about VW dealerships but my experience here was easy and above board. Ask for Richie if you're in the market for a VW.