⭐ 1 Star
Extremely disappointing experience. - jsbreske0710
⭐ 1 Star
Extremely disappointing experience. We heard a noticeable noise during the test drive and specifically questioned it before purchasing the Malibu. Will told us that service said the noise was caused by the used tires and that it would be gone once the new tires were installed. We were pushed to sign the paperwork before the new tires were even put on, but we trusted his word that the problem had been identified and would be taken care of.
That was not what happened.
After getting the car, the noise was still there. I contacted Will and was told a manager would call me. The manager never called. I was eventually told to bring the car back in, and when I asked whether I would receive a loaner, I was told to bring another vehicle instead.
The inspection was even more frustrating. It showed a front-end alignment was needed, even though I had been told the alignment was completed when I bought the car. It also identified a rear suspension issue related to the noise we originally complained about—not the tires as we had been told before signing.
Then I was told the brake rotors and pads would need attention soon, despite being told when I purchased the vehicle that it had received new brakes.
This isn’t simply a case of buying a used vehicle and later discovering normal wear. We identified the noise BEFORE purchasing the car, asked about it, and relied on the explanation we were given when deciding to go through with the purchase.
Between the conflicting information about the tires, alignment and brakes, the unresolved noise, and the manager never returning my call, I have completely lost confidence in this dealership.
I would not purchase another vehicle here. If you do, get every promise, repair, and statement about the condition of the vehicle in writing BEFORE you sign anything.
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