About three months ago, our 2019 Jeep Cherokee refused to - afj
About three months ago, our 2019 Jeep Cherokee refused to start or come on at all. AAA tried but could not get it going. So it was towed to our local mechanic, who worked on it for 10 days, without success. They suggested taking it to our local Jeep dealer, Crystal Chrysler Dodge Jeep Ram. They had it for 8 weeks before they finally got it running. We brought it home; 8 days later it stopped again. Crystal had it for 6 weeks this time. They finally figured out the problem was a bad installation that had been done by a local car audio store, when they installed a cd changer under the passenger seat. The installer had screwed the unit through the carper, where it hit the electrical harness, causing shorts. While I will deal with the audio dealer, I have nothing but praise for all the time and effort Crystal showed in dealing with this problem. AND, and this is a big deal, they did not charge us one red cent for all the work they had put in, trying to solve the problem. I could not believe it. I don’t know that I’ve ever encountered such generosity. In my book Crystal Chrysler Dodge Jeep Ram is the best outfit bar none. For anyone reading this, don’t hesitate to take your car here for service. They are the best there is!
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