15 Arkansas Toyota Dealers

Nice simple process. - Eddpro

Nice simple process. Got us what we wanted for our trade in. let us do an overnight test drive which was super nice

Five stars doesn't really capture our experience with - smpercival

Five stars doesn't really capture our experience with Landers Toyota, particularly Mike Ross and GM Billy Wicker. We started this process in August, ordering a 2026 Grand Highlander. Then Toyota placed our vehicle on a quality-control hold, and after weeks of uncertainty it became clear that the original vehicle wasn't going to arrive in time for an important trip my wife and I had planned to Alabama. Mike could have simply told us it was a Toyota problem and there was nothing he could do. Instead, he kept working on it. When another Grand Highlander became available because the original customer's financing was delayed, Billy came up with the idea of swapping that vehicle into our deal. He worked with the other customer and their salesperson to work it out, again, everyone (including the customer, thank you) was focused on service not self. It was exactly what we needed, and suddenly we had a path to getting our car in time. When the final financing logistics created one last obstacle, Mike and Billy worked directly with our credit union and found a customer-focused solution that allowed us to take delivery before our departure. It was an extraordinary effort to accommodate our circumstances, and it made all the difference to us. That wasn't just good customer service. That was exceptional trust, judgment and leadership. Throughout all of this, Mike kept communicating with us, stayed honest about what he knew and didn't know, and kept looking for ways to solve a problem he didn't create. And that's what I want to emphasize: this wasn't really about a car. It was about whether the people on the other side of a transaction would treat us like real people when things got complicated. They did. We now have our Grand Highlander, we've made our trip, and the long drive was fantastic. My wife is happy, we're enjoying ourselves, and what could have been a miserable car-buying experience turned into a story we'll remember very fondly. Mike Ross earned our trust and our heartfelt gratitude. Billy earned our trust and respect for having the judgment to make some extraordinary decisions when the normal process wasn't going to work. Adversity doesn't build character, it reveals it. Both have top notch character. Landers should be very proud of both of them. If you're looking for a Toyota anywhere in Arkansas, I highly recommend Mike Ross and Landers Toyota.

Marvin Love was friendly, listened, and did not pressure - bobbielynn06

Marvin Love was friendly, listened, and did not pressure me into anything. I would recommended him for your next Toyota!

Very conscientious and detailed. - Sherrygoodrum

Very conscientious and detailed. Patient in helping me understand the details. Available beyond the sale for questions!

The staff was delightful. - clairehdaniel

The staff was delightful. I had to get a new battery. I got it within 20 minutes. I had to come 3 hours ahead of time because I had to have someone come to help me start my car. Did not matter. They got me out very quickly. Great service. Thank you very much.

The service department is rude and they do not honor - phelanneil1980

The service department is rude and they do not honor their warranties. I paid about $5,000 for an extended warranty on a new tundra and the air condition had a problem and they charged me $175 for one hour of labor to diagnose the problem. It took them about 20 minutes and they said it was not covered. The truck is only one year old. When I told the service manager I was going to get a second opinion he told me to get my truck and leave before they had even serviced it. Do not buy anything there and do not by an extended warranty because it is worthless.

I was unable to get my 24 Tacoma out of gear and was - dgmastin

I was unable to get my 24 Tacoma out of gear and was stranded at car wash. I have been buying Toyota’s from Tony Henson for many years at J Pauley. I called the dealership service dept & they did not know how to help. I asked if Tony was working, spoke with him & within 10 minutes he arrived and addressed the problem & got me on my way. His management needs to know what a Gem they have.

This dealership was involved in running my credit report - Tibbs

This dealership was involved in running my credit report 14 times in 24 hours. I originally filled out a credit app for a Corolla and when I arrived that car had been sold so there was no need to shotgun me trying to find financing for a vehicle that had already been sold. The dealership submitted my credit application to several finance companies for vehicles I never said I wanted. Shotguning means a dealership submits your credit application so many times where you can’t find financing anywhere else except them….should be illegal!!!

Most honest service department I have every had. - chelle44

Most honest service department I have every had. They diagnosed my problems and fixed my vehicle without any hesitation. My vehicle is under warranty and the city I lived in refuses to honor anything regardless. I had to take my vehicle back to where I purchased it. I had to travel 3 hours just to have my vehicle service properly. At Caldwell Toyota the service manager name Allan and Serv Advisor Susan is excellent. The mechanic name Skyler that work on my vehicle is Superb. My salesman name Danny sold me my car he went beyond. He now works at Genesis in Conway Arkansas. I highly recommend Caldwell Toyota if you are looking to purchase a vehicle and need help repairing your vehicle(s). If you looking for a good honest and excellent Genesis salesperson call Danny in Conway Arkansas. I promise, you will make an excellent decision at visiting either company. Driving three hours is a long way for me to drive one way because I do not have a choice. I do not mind as long as someone who is honestly trying to repair my vehicle. I am not being paid to tell the truth. Believes me I promise you're going to be very pleased, they are very fast, honest and well prepared. Happy customer.

Danielle was very prompt and informative. - Arkoma56

Danielle was very prompt and informative. I will purchase a car from her and dealership when what I want becomes available

My experience with the service department at Karl Malone - rexaynt

My experience with the service department at Karl Malone Toyota has been extremely disappointing. I purchased my 2024 Toyota Grand Highlander brand new, and before reaching 36,000 miles, it required recall/warranty work related to axle issues. While I understand recalls happen and parts delays can occur, the complete lack of communication throughout this process has been unacceptable. My vehicle has been in their service department multiple times and for multiple days at a time. Unfortunately, I was rarely given updates unless I called myself. There were no proactive calls regarding delays, parts availability, vehicle status, or even when the vehicle was ready to be picked up. Instead, I repeatedly heard: “I’m sorry.” “That’s not my fault.” “We can’t control it.” At some point, those responses stop feeling like customer service and start feeling like excuses. The mechanical issue itself is frustrating, but the communication and customer care are what made this experience so disappointing. In over 45 years of owning vehicles, this has honestly been the worst service department experience I have ever had. At this point, unless I absolutely have to return for Toyota recall or warranty work, I will choose to take my business elsewhere. I would gladly pay more for better communication, professionalism, and customer service. I hope management takes these concerns seriously because no customer who purchases a brand-new vehicle should have this type of experience.

Great staff everything they do is right. There is no... - momoose

Great staff everything they do is right. There is no better dealership within this area. They make you feel like a friend. I have purchased 2 new cars from Magness and both were super transactions.