i.g. Burton Lewes Automall
Lewes, DE
Filter Reviews by Keyword
By Type
294 Reviews of i.g. Burton Lewes Automall
I was amazed how everyone worked as a Team. There was a I was amazed how everyone worked as a Team. There was a nice supply of inventory.The Team kept it a nice and friendly visit. I was amazed how everyone worked as a Team. There was a nice supply of inventory.The Team kept it a nice and friendly visit. More
I have purchased new GM cars for over 40+ years and look for dealership which excell in sales and service. I recently moved to the area and have found not only a dealership which excells in sales and servi for dealership which excell in sales and service. I recently moved to the area and have found not only a dealership which excells in sales and service, but probably the best that I have had the chance to work with. They have won me over to their dealership. Great work and I highly recommend. More
I had an unusual noise coming from the front end of my Malibu, so I drove to the dealership and asked if they had anyone who could take a look at it. Rick informed me that they were slammed with work, I c Malibu, so I drove to the dealership and asked if they had anyone who could take a look at it. Rick informed me that they were slammed with work, I could have the car looked at the next day. I said that would work for me. Before I pulled away, Rick came out and we test drove the car so that he could hear the noise. He clearly heard it and suggested that it was a front wheel bearing. The next day, Rick called early in the morning, confirmed it was a wheel bearing and that they had the parts. I asked Rick to verify that the repairs were covered under my extended warranty. Rick called me back in 5 minutes and verified the coverage. Bottome line, car was repaired, ready for pick up when I got there after work and no cost to me. Rick has always been very friendly and professional in his interactions with me at the service counter. Rick even makes my wife feel comfortable when she has brought our vehicles in for service. Rick is a great asset to your company and I hope that he will be there for a long while. Thanks Hank Hoinowski More
I always have a great experience at Lewes Auto Mall. The employees are friendly and helpful and treat you with respect. I bought my car here, have all service done here, and would do it all again! employees are friendly and helpful and treat you with respect. I bought my car here, have all service done here, and would do it all again! More
Last week online Lewes Nucar posted for sale, a 2009 Nissan Frontier truck, 18,000 miles...$18,500. I called & was put thru to a salesperson. I inquired of the price & the salesman said the prices were Nissan Frontier truck, 18,000 miles...$18,500. I called & was put thru to a salesperson. I inquired of the price & the salesman said the prices were fairly firm, as they were well researched & priced competitively. If not , he said, their phone wouldnt ring. The truck needed warranty work done, so as soon as the truck came back to the dealership, he would call me. He did call me several days later. I went & test drove the truck, they appraised my present vehicle for a trade in. The following morning I went to see the vehicle online again, it was missing from online. Later that evening, I sat down to review their offer & low & behold their proposed selling price was $19,500! They had put the vehicle back online for sale again at $19,500!...The salesperson also said the truck was traded in by a middle aged couple. I asked Craig, the sales manager, said the owner had died & his two daughters sold the truck to the dealership. Bottom line....honesty seems to be an issue with this dealership. I told the salesperson on the phone & emailed them too about the circumstances surrounding my experience. I never heard back anything. They dont seem to care, so therefore, BUYERS OUT THERE....BE AWARE....THEY DONT CARE!!....should be their motto. They lost a sale from me & my mother was looking for a caring car dealer also. Today I purchhased a new Frontier truck from a caring, courteous, honest dealership. I take delivery tomorrow, now my sister is buying a car & my mother is purchasing a high end SUV from this caring dealership. The way you treat your customer always affects your bottom line.....its the trickle down affect.... More
Always dependable, friendly service. Brought my car in for regular service. Everything was checked and tires rotated. Cost was reasonable. Was out in a little over an hour. for regular service. Everything was checked and tires rotated. Cost was reasonable. Was out in a little over an hour. More
We get an appointment quickly. Very professional and friendly staff. Waiting area is outstanding with comfortable recliners and 2 massage chairs and TV and beverages/snacks. So relaxing almost have to friendly staff. Waiting area is outstanding with comfortable recliners and 2 massage chairs and TV and beverages/snacks. So relaxing almost have to wake us up when car done. Work service excellent with bonus money earned for future services. More
Brian, Rick & Mark are great to deal with. Always very friendly and make you feel welcomed to their service department. Service is always completed in a timely manner very friendly and make you feel welcomed to their service department. Service is always completed in a timely manner More
I take my Chevrolet Cruze in for interval services (along with a recall), to only Lewes Automall. I absolutely LOVE the fast service and fair prices (even though I could sit for hours in the spacious waitin with a recall), to only Lewes Automall. I absolutely LOVE the fast service and fair prices (even though I could sit for hours in the spacious waiting room with bigscreen tv). I feel comfortable leaving my car in the hands of Lewes Automall technicians and feel as though I get my money's worth after every visit. Also, after my car is worked on, a technician leaves a comment card on my steering wheel. I believe this is a great idea! I feel more personally connected with the technician that has been taking care of my "baby". I definitely HIGHLY recommend this dealership to all family and friends, due to the stated facts above. I promise you won't be disappointed! More