York Ford of Brazil

Very accessible, everyone was helpful, the coffee bar/snack area was appreciated due to a prolonged time spent at the dealership. bar/snack area was appreciated due to a prolonged time spent at the dealership. More

LIARS, LIARS, LIARS ! Typical misrepresentation of premium care extended warranty coverage, which, as it turns out doesn’t cover what they represented in the “sales pitch” Typical misrepresentation of premium care extended warranty coverage, which, as it turns out doesn’t cover what they represented in the “sales pitch”. Evidently, the panel which covers the smooth electronic keyless pad entry on the drivers side door column is considered “cosmetic”. So the fact that it flew off while I was on a freeway is my fault somehow. I, as the consumer, am supposed to be able to not only discern that Ford uses double sided tape on an exterior part, but am supposed to be able to do proper maintenance to avoid failure of the tape! Now let’s move on to the sales pitch about a loaner vehicle which is supposedly provided with the premium coverage as well. Oh…wait only if we bring it back to them. Again..lie, lie, lie…it was never stated as a dealership “courtesy”…it was represented as one of the fabulous perks that we had the privilege of paying several thousand dollars for, which doesn’t cover the loaner car either. SHAME ON YOU BOB BOWEN! We expected honesty…guess we learned our lesson at a very expensive cost! More

Service department is horrible. After taking in my vehicle in for a transmission problem the service department proceeded to charge me $500 dollars for a cam position sensor and I wa After taking in my vehicle in for a transmission problem the service department proceeded to charge me $500 dollars for a cam position sensor and I was told that the transmission still slipped "a little". I could barely make it out of the dealerships parking lot. Will not ever do business with these clowns again. More