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1,927 Reviews of Yonkers Kia - Service Center
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Verified Customer
October 13, 2022
My experience has always been positive with getting my car serviced at Yonkers kia. I have been going there now for almost 9 years now. The staff is always courteous and friendly. I'm really happy with th car serviced at Yonkers kia. I have been going there now for almost 9 years now. The staff is always courteous and friendly. I'm really happy with the service I received. More
by MICHELLE
Employees Worked With
Cara
October 13, 2022
Communication has been really effective during this process. Delays were unexpected but service rep has been accommodating. process. Delays were unexpected but service rep has been accommodating. More
by Mr Inniss
October 13, 2022
It was my first time at Yonkers Kia. The place is a bit small but I was able to find a seat while I waited. My only issue at Yonkers Kia was that I came in for an oil change at 8 am and The place is a bit small but I was able to find a seat while I waited. My only issue at Yonkers Kia was that I came in for an oil change at 8 am and left at 11:30 am. I was told it takes about 2 hours. However, when those 2 hours were up, I followed up with the representative and she wanted to know if I wanted additional work done o. My car. The problem, why am I being informed about additional work when my car should be finished. And when I said no, I had to wait an additional hour and 30 mins to get my car. More
by a.pondt
Employees Worked With
October 10, 2022
Kara in the service department is an absolute pleasure to work with. She was prompt and professional. She made sure we were happy with the service. work with. She was prompt and professional. She made sure we were happy with the service. More
by Rcsj2004
October 10, 2022
Horrific. The Service Department is the absolute worse. It took them 5 hours to do an oil change on my car. I dropped it off at 9 and it didn’t get done until 2 The Service Department is the absolute worse. It took them 5 hours to do an oil change on my car. I dropped it off at 9 and it didn’t get done until 2. I called twice around 12 to follow up with my car and was told that (Darlene) who was responsible for my car, left early that day so all of her orders got put on someone else. They put my car to the side and when I decided to just show up at 2pm it was magically ready. It’s not the customers fault that someone had to go home. If I knew it was going to take 5 hours to do an oil change I would’ve never made an appointment with Kia. Then to top it all off, I get there and all three attendees at the front are stuffing their faces with food and coffee. No care in world, my car was done and none of them bothered to call me. I’m down to the final steps of getting the car back and the lady that takes care of me says to me “did Darlyn explain to you they inputted your contract wrong? after this service you’ll have to pay for any maintenance being done to the car” I was in such shock because that’s not my problem either, when I got that car the “contract” was for everything to be covered. I really do hate going in there to do my maintenance they make everything difficult. 20 people cramped in a small room with Covid waiting for a car. Everything they do there is backwards and incomplete. I’m seriously debating on wether or not I should lease again with them once my time is up for this car. More
by UT3076
October 10, 2022
Yonkers Kia is always welcoming they make you feel like family love the whole team family love the whole team More
by J.RODRIGUEZ919
Employees Worked With
October 07, 2022
I bought two cars from this dealership both times I left without paperwork I have to download the warranty myself I'm supposed to Google it the information is not accurate with what I have been told from th without paperwork I have to download the warranty myself I'm supposed to Google it the information is not accurate with what I have been told from the dealership or customer service is really getting over on me More
by ALXIRIZARRY7500
Employees Worked With
