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Yellowstone Motors - Service Center

Powell, WY

4.4
470 Reviews

470 Reviews of Yellowstone Motors - Service Center

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August 22, 2023

Request for oil change and asked to check out vibration. Oil was changed and was told everything else ok. Went back next week because vibration worse. Had to make another appointment to have it looked at. More

by lnzbrewer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Department
Aug 22, 2023 -

Yellowstone Motors responded

Thank you for bringing this to our attention. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case.

August 01, 2023

It’s my choice of dealerships,& bought 5 trucks there! & NO follow up after complainting! More

by ELKIVORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Fink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joelyn Nordeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Bancroft
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shanna Barnes, Jerry Barnes, Shane Bessler
Aug 01, 2023 -

Yellowstone Motors responded

Will you please call us, and ask for Robbi Steinbach, our Service Department manager? (307) 754-5743. THANK YOU for your patience!

July 28, 2023

Took over three weeks to shower, my vehicle with all kinds of parts I probably didn’t need I was not satisfied More

by DOGFLY!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Barnes
Jul 28, 2023 -

Yellowstone Motors responded

Mr/Ms Dogfly!, We always want to send customers away completely satisfied, so we're sorry we fell short here. When it's convenient, will you call our Service Manager, Robbi Steinbach, and let him know what happened?

July 21, 2023

No communication between staff or manufacturers. , No confidence in actual work done or in truth of what they state needs done. When vehicle was picked up, they had to look for it, no record of where More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Jul 22, 2023 -

Yellowstone Motors responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

July 20, 2023

Great staff. Need to include tire rotation and car wash with service. Other dealerships do. More

by llfjbrown50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Barnes
Jul 22, 2023 -

Yellowstone Motors responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 03, 2023

Amazing service. Above and beyond. Friendly knowledgeable staff. I drive an hour and a half round trip. Always fun in the waiting room!¡ More

by wompingwillow7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Barnes, Shane Bessler
Jul 04, 2023 -

Yellowstone Motors responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 01, 2023

Very nice, friendly, knowledgeable individuals with great service. They completed servicing my car with updates on what needed changing. I really like this group of people in Powell, Wyoming. More

by Cjunkin46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joelyn Nordeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbi Steinbach
Jul 04, 2023 -

Yellowstone Motors responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 28, 2023

These people are kind and helpful. They asked me what I wanted and worked me in. After my service was complete they offered me a complimentary car wash! More

by AmberK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Barnes
Jun 29, 2023 -

Yellowstone Motors responded

Thanks, Amber, for sharing your thoughts about your experience with Yellowstone Motors. We appreciate your business and hope to see you again soon!

June 18, 2023

Great service, not only did they service my Toyota but cleaned it up also. Price was also good. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Royal in sales, Jerry Barnes
Jun 19, 2023 -

Yellowstone Motors responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Michelle, and we are thrilled that you found your experience with us here at Yellowstone Motors to be a positive one. Please don't hesitate to reach out if you need anything else.

June 17, 2023

The service manager was yelling at employees in front of me about their work and said to me they aren’t smart enough to change windshield wipers let a lone know if tires need rotated or not. I won’t Be back More

by smallwoodhorses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Barnes
Jun 22, 2023 -

Yellowstone Motors responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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