Yates Buick GMC INC.

Yates Pontiac GMC Truck is the the worst company I have ever seen. I wont go back in a million years. I called to get my truck in to diagnose the air conditioning problem. It was blowing cool but not cold. ever seen. I wont go back in a million years. I called to get my truck in to diagnose the air conditioning problem. It was blowing cool but not cold. They gave me a quote of $119 for the diagnosis. They took it back and 2 hours later came and told me they couldn't diagnose it unless they do some work to it first which was another $300 dollars. I told him no bring my truck to me I would do it myself. He then said they had $122 dollars worth of work into it. I told him bring my truck then he said they have it vacuumed so they can't put freon in it. I told him to put back what he took out. They brought my truck and I left. As soon as I left it was blowing hot air like the heater was on. Also it was making a hissing noise in the dash every time the compressor would kick on. I called and they said bring it back. I took it right back and he said my orifice tube was plugged. This company is very corrupt. DO NOT USE THIS COMPANY!!!! While waiting I overheard them tell a lady with a fairly new van that her brakes wer out. She had brought it in for a oil change and they had found the brakes to be bad. They said she needed calipers, rotors, and pads. The total they gave her was $1,321. I could not believe what I heard. This company is horrible stay away from them. More

After making the deal we had to sit around for over an hour to sign papers because the finance guy was tied up with another couple. We were to pick up the vehicle the following day. It wasn't delivere hour to sign papers because the finance guy was tied up with another couple. We were to pick up the vehicle the following day. It wasn't delivered and we had to wait an additional day. We didn't find out the "gas mileage" and "miles left to empty" displays are not provided on our vehiclet until we picked it up. I assmumed it would be included because it has "oil life" and "low air pressure" displays. KC didn't even know until he tried to bring it up on the display. Even my 2006 Explorer and my wife's 2008 Hyundai has that feature. Pretty sad that GMC requries and upgrade to get that simple feature. None of this was KC's fault. He was great. More

Absolutely no high pressure; very important to me. The salesman was knowledgeable, and the business manager was efficient and pleasant to deal with. I'm especially happy with my Buick. salesman was knowledgeable, and the business manager was efficient and pleasant to deal with. I'm especially happy with my Buick. More

I have given this rateing because Mr. Goul and all the personnel i delt with treated me with respect and they where very friendy and explained every detail to me before i purchased my new car. personnel i delt with treated me with respect and they where very friendy and explained every detail to me before i purchased my new car. More

I had the pleasure of working with Shane over the last four to five months on various service related issues. I just can't say enough about his motivation and down right honest approach to every service four to five months on various service related issues. I just can't say enough about his motivation and down right honest approach to every service issue presented. His knowledge of my vehicle and recommendations for my vehicle have always been right on. I am fortunate to have him as my service agent, and would like to personally request that my future visits be handled by Shane. Thanks Paul Valenzuela Phoenix, AZ 623-734-2620 More

I am a first time car buyer is not all happy by how I was treated as a customer at Yates. Though, I love my new 2011 Regal, the buying experience could have been better. I was surprised at how hostile and u treated as a customer at Yates. Though, I love my new 2011 Regal, the buying experience could have been better. I was surprised at how hostile and unprofessional Brent the finance director was. He was cordial up until I asked him a question regarding my trade in. That was when he lost it! When I had called Brent to ask him a question regarding my trade in, he became hostile and raised his voice to me. I was able to keep my composure and stated to Brent, I am just asking a question and am seeking an answer. I ended up having my father speak with him. Brent spoke to my dad professionally and did not bully him as he did me. My father told him was not happy with how he handled my trade in and Brent had nothing to say. I am just shocked how I was dealt with and treated as a customer. I will never buy another car from Yates again. I am just going to walk away from this experience as a life lesson learned. More

I was in for some scheduled maintenance and a few additional issues. Joe made sure I got the benefit of several online coupons I was unaware of and worked with the service maanger to get one of the additional issues. Joe made sure I got the benefit of several online coupons I was unaware of and worked with the service maanger to get one of the repairs covered under warranty, even though I had waited too long to have it looked at. From ride-alongs to hear that mystery noise to taking the time to field my questions - this team has always been very helpful and has never made me feel intimidated by my lack of car knowledge. In a field with so many questionable practices, the service team at Yates has earned my trust and loyalty. More

This was the best experience I have ever had when buying a car. The dealership was great and the employees were very professional. Jeremiah was caring and answered all questions. I used to feel when buying a car. The dealership was great and the employees were very professional. Jeremiah was caring and answered all questions. I used to feel when buying a car that it was worst then a root canal but changed my mind. More

Matt took over my search for a new Buick from another salesperson who was not available. I had a very experience and received good vibes from the other Yates personnel also. I can definitedly recomment t salesperson who was not available. I had a very experience and received good vibes from the other Yates personnel also. I can definitedly recomment this dealership. Everyone is a pleasure to deal with, from the salesperson, receptionist, finance dept and service department. More

We give Yates GMC and Jeremiah Duncan an overall rating of excellent based on our experience there as we recently purchased a vehicle from them. We tracked this vehicle over the internet and also through C of excellent based on our experience there as we recently purchased a vehicle from them. We tracked this vehicle over the internet and also through Costco sales and are extremely happy with our vehicle and the follow up service which they have provided. Jeremiah was pleasant, helpful, professional and extremely knowledgable. We immediately felt very comfortable with him as no highpressure sales tactics were displayed by either him or the rest of the very helpful staff. It was a pleasure from the point of the test drive to the point of writing up the sale. They gave us a fair price four our trade in vehicle, filled up the gas tank in the new vehicle and also offered to replace the existing slightly dirty floor mats with new ones. The vehicle was in fantastic condition and we are extremely happy. We would recommend Jeremiah and Yates any time as a #1 dealer. More