Yates Buick GMC INC.

Dissatisfied customer Make sure you follow all the numbers they throw at you as they do not always add up told me they would increase a certain dollar amount for my trade i Make sure you follow all the numbers they throw at you as they do not always add up told me they would increase a certain dollar amount for my trade in not done and I only got half of what was told to me also Yates advantage is a cost and not a credit I took them for what they told me learned my lesson will pass on this dealer next time More

Service Gone Wrong I took my vehicle in for service repair to my AC, paid $1200, my AC stopped working the next day after I picked it up. The GM and Service Manager woul I took my vehicle in for service repair to my AC, paid $1200, my AC stopped working the next day after I picked it up. The GM and Service Manager would not resolve the issue and tried to charge me an additional $1000. I was told to pay the money or take my keys. More

2 Vehicles at Yates I've purchased 2 vehicles from Yates and have been happy every time. Service is great as well. Always friendly and accommodating to my needs. I've purchased 2 vehicles from Yates and have been happy every time. Service is great as well. Always friendly and accommodating to my needs. More

Quick service My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip. Truck runs g My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip. Truck runs great and there was no issues one the trip home. More

Service/ parts/lube top notch I recently purchased a used GMC Sierra Denali and needed a oil change and place for service. I have A good family friend who own gmc dealerships out o I recently purchased a used GMC Sierra Denali and needed a oil change and place for service. I have A good family friend who own gmc dealerships out of state and I was recommended to use Yates. All of the staff has gone over and above to take care of any questions-none really oil change, keys and key fobs...have had with my gmc. Very nice feeling to know where to refer my friends. I will also buy my next vehicle from them knowing how they treat a new customer. Customer service is what this place is about. Very similar to my friends GMC dealership - More

worst experience By far one of the worst car buying experience me and my wife has ever had. We went in on 3-15-2015 to look at and purchase a used 2007 dodge 2500 dies By far one of the worst car buying experience me and my wife has ever had. We went in on 3-15-2015 to look at and purchase a used 2007 dodge 2500 diesel truck. They were asking 28,000 for the truck. We had a trade-in with about 6K of negative equity. Nothing uncommon for most people. So we were looking at a bit of a jump in our monthly payment, but it was to be expected. we were looking at 34,000 plus taxes on the vehicle. The desk manager on duty at the time tried to get the sales me to force use into running credit before he would give us any numbers. Me and my wife told the salesmen that if the desk manager could not give us some rough numbers, then we would just go buy a truck somewhere else. When the salesmen told the desk manager that, I hear the desk manager tell the salesmen fine tell them to walk. Wow not sure how a place like this can make money when they let money walk out the door. Me and my wife went down the street to another dealer and bought a brand new dodge 1500 for 42,000 after having to roll over some negative equity and put some money down. Did not get exactly what I wanted, but I got a good buying experience, were the worked with me to find numbers that would work for me. The funny part is I spent more money with another dealer at that. Sad !!!! More

I got a smart car from here. They worked with me over three weeks, Well dedicated and good work Thanks to everyone there for keeping some dedication. three weeks, Well dedicated and good work Thanks to everyone there for keeping some dedication. More

I have been going to Yates ever since I bought my 2007 gmc truck.I have had nothing but great service and everyone has been great even Micheal in quick lube service.I have talked with Mr.Yates a couple ti gmc truck.I have had nothing but great service and everyone has been great even Micheal in quick lube service.I have talked with Mr.Yates a couple times since I have had my truck and he is good person and makes sure his customers are taken care of.I recommend this dealership all the time even to friends that own "fords" because of my experiences and GMC is a better truck. More

We had a Wonderful experience, awesome customer service.We were in and out in a timely manner. We will be back. Thanks Gary Chad and KC service.We were in and out in a timely manner. We will be back. Thanks Gary Chad and KC More

The last time I had service with Yates, the service advisor told me the technician said both my tie rods were broken and needed to be replaced so last week I brought my vehicle in to get the recommend advisor told me the technician said both my tie rods were broken and needed to be replaced so last week I brought my vehicle in to get the recommend repairs done. About an hour after dropping of my Yukon, I received a call from the advisor saying the tie rods were actually fine, but there was some play in the CV boots. He said it's would be something to think about next time, but I could put it off if I wanted to. He then told me that GMC recommends doing a transmission flush every 30k miles after 100k and I was right at that point so since they had the car there anyways I told him to go ahead and do that. Please keep in mind, I understand I have a 2007 GMC Yukon and yes I has 130k miles, but I've babied this car its entire life. I bought it from Yates and I've had EVERY single service done there. This car was running like new when I brought it in with no problems what so ever. With that being said. After picking up my Yukon, the next day I noticed that it didn't quite seem to be shifting like it should be. I put it off for a couple of days to make sure it wasn't in my mind because it was intermittent. One the 3rd day I called and made an appointment to bring it back to see what the deal was. After bringing it back, I received a call from Jay who is the service advisor. He told me that there was definitely something wrong and that they were still doing testing on the vehicle. I told him I had to be to work by 5 and he told me that they would put me in a loaner till my car was done. After calling ahead of time to stress the urgency of my having to leave once I got there I arrived at 4:30 to where I was greeted by Ed Trueblood who is the Service Director. He proceeded to tell me that a flush wouldn't cause any damage to the transmission like that and they weren't responsible. After going back and forth with him on this I told him that I'm not sure how they do the flush, but he couldn't tell me 100% that the damage wasn't caused by Yates regardless of what service was done. I explained to him the vehicle was fine before I brought it in and now I'm having issues. It's not to difficult to come to the conclusion that I did. Whether it was the flush or some act performed by the technician to damage the vehicle while in the care of the dealership, something was done incorrectly. On top of that, Mr. Trueblood told me that they don't recommend doing anything to the transmission after 100K miles because things like this could happen and I looked at him and tried explaining that the only reason I had it done in the first place was because his service advisor said it was "Highly Recommended"! He again told me that there was nothing they were going to be able to do for me and at that point I told him this wasn't over and I had to get to my meeting. So they pulled my car around, I got it, and I'm not sure where they went, but I was about to run out of gas. So not only did I go through all of this with no positive outcome, I was late and I was out of gas leaving the dealership. More