Yates Buick GMC INC.

John was so nice to work with, he didn't pressure me or try to upsell me into a pricier vehicle. I told him I was purchasing an Avalanche for my fiance who is currently deployed overseas & that I wasn't i try to upsell me into a pricier vehicle. I told him I was purchasing an Avalanche for my fiance who is currently deployed overseas & that I wasn't in a hurry to take anything home that day, but it worked out that way in the end. John explained everything I needed to know about the vehicle & it's history. I was so happy to find a vehicle online and avoid spending 8 hours tied up at the dealership. Since I had driven my car to the dealership, John offered to drive one vehicle home for me & have another employee follow him so he could get back to the dealership. Before my fiance had deployed we were looking at other Avalanches & this was the best price we found for a vehicle with so few miles. This was the most pleasant vehicle buying experience I have ever had! Thank you. Shanna Blecha More

We were very impressed with John's willingness to accommodate us. We didn't realize how far away the dealership was when we researched the vehicle online, so he voluntarily brought it to our home fo accommodate us. We didn't realize how far away the dealership was when we researched the vehicle online, so he voluntarily brought it to our home for our initial test drive. We didn't agree to purchase the vehicle until more than 2 months later when John contacted us with further incentives for our consideration. We're very, very happy with our Acadia and would definitely consider buying from John in the future. More

Yates dealership is a dealership that is "head and shoulders" above other dealerships we have visited. First of all, the sales people John Warnke, Kevin McCarthy and Felix showed us respect, understan shoulders" above other dealerships we have visited. First of all, the sales people John Warnke, Kevin McCarthy and Felix showed us respect, understanding, and a true concern for us in finding the right vehicle. There was no pressure, but the opportunity to voice our concerns and needs and wants. John was most helpful, Kevin was up front from the very start and I must say this was a breath of fresh air compared to the last experience we had in purchasing a new vehicle. Yates dealership is first class and I look forward to them servicing our new vehicle as well. Having my own business before I retired, I recognize the importance of coming right with your customers, and these people did just that. I will recommend them in a heart beat. Thank you John, Kevin and Felix! Sincerely, Fred Lehrer More

We were very impressed with the salesmen there, they were all very helpful, not trying to pressure you they answered each and every question we had, John Warnke was just super, he kept every promise he made all very helpful, not trying to pressure you they answered each and every question we had, John Warnke was just super, he kept every promise he made us, we were very impressed with his honesty. We would and will recomend YATES to everyone we know that is shopping for a car, new or used. Thanks again Jim and Iris Dauk More

This is the first time dealing with this dealership. So far we are happy with the service. They have gone out of their way to make sure we are happy. The salespeople and the finance people were great and e far we are happy with the service. They have gone out of their way to make sure we are happy. The salespeople and the finance people were great and easy to work with. No pressure. Got the deal we wanted. More

Joe worked with me to get warrantee work done on my wife's Enclave. He completely explained what he would do, and the possible outcomes and follow-on actions available. He had the technicians trouble wife's Enclave. He completely explained what he would do, and the possible outcomes and follow-on actions available. He had the technicians troubleshoot and reload the nav unit. Even though it didn't fix the problem, I had no doubts that it would be as I already knew the next step in the process. I will always have my GM vehicles serviced here (Yates) for that reason alone. More

I am very pleaseed with the service provided. I took my G6 in for a routine oil change and the service department found a seal that needed replacing. Derek rescheduled an appointment a few days later in t G6 in for a routine oil change and the service department found a seal that needed replacing. Derek rescheduled an appointment a few days later in the week for me to have the seal replaced since I did not have time at the time to complete the repair. Jenelle contacted me to insure I was aware of both appointments. The repair work was completed in the time stated at a lower price then quoted due to a dealer coupon sent to me via email. I have used Yates service for about two years and plan to continue to use them More

I HAVE NOT IN THE PAST PREFERRED THE DEALERSHIP TO A LOCAL MECHANIC. HOWEVER SINCE I PURCHASED MY USED SUV FROM THEM I HAVE FOUND THAT THEIR PRICES HAVE MORE COMPETITIVE THAN A LOCAL SERVICES /MECHANIC LOCAL MECHANIC. HOWEVER SINCE I PURCHASED MY USED SUV FROM THEM I HAVE FOUND THAT THEIR PRICES HAVE MORE COMPETITIVE THAN A LOCAL SERVICES /MECHANIC. I DRIVE FROM GLENDALE TO GOODYEAR EXPLICITLY BECAUSE OF THE TRUST THEY HAVE BUILT WITH ME AND THE BACKUP THEY PROVIDE FOR THEIR SERVICE DEPARTMENT. ABOUT 6 MONTHS AGO I HAD AN ISSUE ARISE AND WHEN I CALLED THE DEARSHIP ON THE ISSUE THE RESPONSE WAS IMMEDIATE TO CORRECT THE SITUATION. I HAVE BEEN IMPRESSED THAT AS A SERVICE DEPARTMENT THEY HAVE PROVED WORTHY OF THE WORD OF MOUTH SUPPORT I GIVE THEM. MY STATMENT TO OTHERS IS I WILL DRIVE THE MILES TO GOODYEAR, BECAUSE REPUTABLE AND RELIABLE ARE MORE THAN WORTH IT. More

I purchased my Envoy in 2007. Yates has always done the service quickly and at a reasonable price. I have worked with three service managers and all have been spot on when giving prices and finding any pr service quickly and at a reasonable price. I have worked with three service managers and all have been spot on when giving prices and finding any problems, never adding additional charges not needed. More

Derek was very friendly, listened, fast, honest and called as soon as my vehicle was ready. I've always found this dealership to be very friendly each and every time I have come for service. I would to called as soon as my vehicle was ready. I've always found this dealership to be very friendly each and every time I have come for service. I would totally recommend this dealership to all my friends and family. More