Yark Subaru

TOP NOTCH SERVICE I brought my 2014 Impreza that I purchased in April for it's first oil & filter change,tire rotation,etc. the end of last month. Got right in & servic I brought my 2014 Impreza that I purchased in April for it's first oil & filter change,tire rotation,etc. the end of last month. Got right in & service was completed in a very timely manner. Never having an all wheel drive vehicle before I had questions & all my questions that I had were answered. It was an excellent experience & I received good customer service. More

Wonderful experience at Yark Subaru! While traveling on summer vacation, my family decided to take advantage of Ohio car deals and sought out Subaru dealers not too far from southern Mich While traveling on summer vacation, my family decided to take advantage of Ohio car deals and sought out Subaru dealers not too far from southern Michigan, where we were staying. Yark had an impressive selection of new and used Forester models, what we were looking for. When I called I was able to speak directly with Mark Thomas, with whom I met later than day and with whose help I bought a 2011 Forester that evening! Mark was friendly, polite, helpful, and truly a nice person to spend time with. He answered all of my questions and yet was never pushy. Both Mark and our finance person, Justin, stayed late that evening to finish the sale because they knew I was traveling from an hour away. When we returned home and had a few more paperwork details to finish, Justin was prompt, friendly and helpful in getting us all set. I highly recommend Yark Subaru, and certainly recommend you seek out Mark Thomas to help you! More

Great Overall Experience - Kevin is the way to go! I stopped by Yark Subaru with a friend (also looking at cars) because it was next to the lot we were already parked at and figured that we might as we I stopped by Yark Subaru with a friend (also looking at cars) because it was next to the lot we were already parked at and figured that we might as well look before moving down Central Ave. I had no previous intention of buying a Subaru. Kevin greeted us immediately and sat down with us before we even went to the lot - he wanted to know what we were looking for so we could spend more time on vehicles we were really interested in rather than wandering around. He was very much a no-pressure salesman; he let the safety, reliability and value of the cars speak for themselves. After seeing/learning about/test-driving the vehicle, I was very happy (with a vehicle that hadn't even been on my radar). When I said that I still had a couple other vehicles I wanted to check out, his response was, "I would love to sell you a car today, but my main goal is that you're happy with your choice - take your time, test-drive other cars, make sure you are comfortable with your decision - if it is a Subaru, that's great - if not, as long as you are happy, that is what matters". The best part is - you could tell he really meant it. I didn't get that experience from other salesmen at other places. I came back the next morning and test-drove the vehicle again (no complaints or "ugh - why is she back if she isn't buying today" that you get at other places). When I came back the next day to buy the vehicle, Kevin made the process seamless. He was an advocate for me with my trade-in (I got a fair price in the end) and helped transition me to the finance department. I've read in other comments about how the price of the vehicle ended up being so much more than expected - here is my response - all of the costs are explained up front and in great detail - there is no pressure to get an extended warranty or gap insurance or other services - you know exactly what you are paying for before you sign (and what you are paying extra for is completely up to you with absolutely no pressure). There are NO surprises when it comes to the cost - and again - you know everything before you sign. Overall, this was the best car buying experience I've had and would (and already have) recommended Kevin (and Yark) to my friends. Happy car shopping! More

I spent 2 hours buying a car that was already sold. We went to Yark Subaru last weekend after I talked with a salesman on the phone. I told him that I was going to sell my car independently, but he talk We went to Yark Subaru last weekend after I talked with a salesman on the phone. I told him that I was going to sell my car independently, but he talked me into bringing it in for appraisal because of their "great ability to offer more than other dealerships on trade-ins." So we drove there and waited 45 minutes to talk to someone. We finally left and returned the next day. The offer that they made for my current car was ridiculously low, as I expected. We test drove a new car, made a decision to purchase it, started the paperwork and I was in the processe of finalizing the financing when a manager came out and apologized that the car I was purchasing was already sold. There were no others that met my needs. We wasted over 2 hours buying a car that was already sold. Nice. Then, to top it all off, I keep getting auto-generated emails thanking me for stopping in to look at cars and reminding me to stop back soon. I used the link to discontinue the emails, but they continued. Grrrrrrr... An email apologizing for the screw-up would have been okay, but the happy, don't-you-just-love-Yark_Subaru emails made me even angrier with the situation. Once I made the decision and was sold on the 1.9% interest rate and Labor Day sale (couple thousand dollar discount), I was ready to drive it home (as the salesman had teased earlier when I told him that I was just starting to look). I kind of like GMC too, so that might be my next purchase. More

Certified Pre-Owned is a Joke! Stay Away! I went into the dealership to purchase a used vehicle that was advertised on Autotrader.com by Yark Subaru. The online price was just below $24,000, b I went into the dealership to purchase a used vehicle that was advertised on Autotrader.com by Yark Subaru. The online price was just below $24,000, by the time I had signed the contract, the total price of the vehicle financed was $36.000. I have A1 credit, and the vehicle was suppose to be a certified pre-owned vehicle. I feel like a chump for signing that contract. They charge you for everything including almost $2,000 for the privilege of it being a CPO vehicle. I was charged almost $700 for the extended maintenance program, and also $1,000 for gap insurance, something I have never needed. They use their friendliness as smoke and mirrors to hike up of the price of the vehicle, now my only recourse is to trade the vehicle in at a dealership and eat the difference. I'm going to cancel the extended maintenance contract since that is allowed and recoup some of my money, but the balance left after the trade in I will have to pay that amount up front so that I,m not stuck with a ridiculous car payment. I thought that I was done leasing vehicles, but after truly thinking about it, it,s so much easier. Take my advice, if you have a good dealership and a good salesman, stick with them, but whatever you do, stay away from Yark Subaru at all costs, they are a dealership full of swindlers. I would also like to add that a certified pre-owned vehicle should not have parts fitting loosely with screws missing, should not have a loose headlight with tops of screws broken off, should not have a front bumper with multiple plastic fasteners missing that secure it to the vehicle, and should not have a sunroof that when fully closed, leaks water into the vehicle soaking the headliner and leaving watermarks after it dries. The 152 point inspection is clearly worthless. Do yourself a favor and stay away from this dealer. More

didn't seem to want to sell me a car Test drive experience was great, he answered all my questions and he was polite and friendly. So if you are interested in test driving a certain car Test drive experience was great, he answered all my questions and he was polite and friendly. So if you are interested in test driving a certain car or two, this is a good place to start. After thinking about the car for a few days and the fact that he said the dealer didn't do game playing with its customers , I emailed requesting his best out the door price. I was quoted an unexpectedly high price and when I asked for specifics I wasn't provided with a breakdown-- told overall car price, price of floor mats and wasn't permitted to see the invoice. When I asked about a lower price I was told to get a price quote from another dealer and to bring in it and he would see if his manager would match it. Why would a salesman at dealer A tell you to go to dealer B and get a better price and then come back to dealer and try to get the same (better) price offered at B ? I talked with male coworkers at work who had all recently purchased cars and they said his response was a bargaining device and that no one would pay that high of a price based upon the car's list price. They thought I was being treated this way because of being a woman. At their suggestion The new 2015 were in and the dealer had many 2014s on the lot so it would seem like they would want to sell them. I decided to try again suggesting the price that was the fair market price for the car in this area. Got no response. I have no issues in terms of credit problems, insurance problems and was ready to go back to the dealership and write them a check for the car. It was almost like this dealership didn't want my business. Also, the recall information came out after I had moved on to another car so it had no impact on my decision not to buy the car. In the end, you go to a car dealership to get a fair price on a car. Even if the test drive experience is great and the salesman is nice if the price isn't fair then the dealership hasn't provided a good experience. . More

A great buying experience! I originally contacted Yark Subaru via the internet to get a quote on a new Subaru Outback they had in stock. Mia Knicely responded quickly and was v I originally contacted Yark Subaru via the internet to get a quote on a new Subaru Outback they had in stock. Mia Knicely responded quickly and was very responsive in all my subsequent email requests for information. After scheduling an appointment with Mia at the dealership, I met with her and test drove the vehicle and discussed options, pricing, and warranties. I returned a few days later with my wife to test drive the car and we made a decision to buy. Thru out the entire decision making process, Mia was friendly, knowledgeable, and professional. I never felt pressure from Mia to make a decision to buy. Instead, Mia came across more as a friend and trusted advisor in the selection of our new car. Buying our first Subaru was the best car buying experience my wife and I have ever experienced. Thanks Mia. More

Customer-Driven Dealership I just purchased my second used car from Yark Automotive -- this dealership exceeds expectations....again! My Sales Rep, Alex Penn, was attentive & v I just purchased my second used car from Yark Automotive -- this dealership exceeds expectations....again! My Sales Rep, Alex Penn, was attentive & very responsive to my needs, and he worked diligently to match me with the perfect car. No high-pressure -- just good (and much appreciated) direction. This is truly a customer-driven dealership, and everyone -- from Alex, to the Sales Manager Blaine, to Jason in financing -- provided me with stellar customer service. This is a team that is engaged & accommodating, and they provide a relaxed atmosphere to shop. I purchased a beautiful car, at a very reasonable price (they gave me more for my trade-in than the listed price), and I received excellent service. They "set the bar" for what every consumer hopes to find in a dealership. Selection & price is what brought me to Yark Automotive 5 years ago.....customer service is what brought me back. More

Sales persons are awesome but the service department I really like this place. The people are great to work with and really go out of their way to take care of you, however... I purchased a Certified Use I really like this place. The people are great to work with and really go out of their way to take care of you, however... I purchased a Certified Used Subaru and was told numerous times about their 152 pt. inspection. The vehicle was exactly the model and what I wanted and had been looking for one for months. I wanted it but was on the fence about another car elsewhere. I spoke to Mark and told him my concerns about the car and thought they were going to be addressed. I told him I had to think about it due to the problems such as trunk liner falling out, blown speakers, bumper missing clips, noise in the front left tire and trunk didn't like up correctly to close. Mark said he would have it checked out. I received a few calls about if I was coming back in and when. When I finally returned none of those issues were corrected on the vehicle. Steve had been my wife's sales person and took over. We discussed the problems and agreed on a deal but unfortunately forgot to mention the speakers again after talking to 2 different sales persons and being in a bit of a hurry when I came in to buy. I had checked the Carfax and knew this was a 2 owner car and had been in a minor rear end collision. The sticker in the window said it was a certified single owner car. When I took delivery of the car it looked great and smelled of new Armor All. We agreed that I could bring the car back in a couple of days to get the final things mentioned repaired and I took the car home. When I arrived home late that night I noticed an odd smell in the car. The armor all had been masking the scent of vomit and alcohol that was stained and present all down the side of the driver's seat between the center console and some on the passenger seat. Assuming the car had been properly detailed based upon the amount of Armor All I did not notice this. The back seat smelled heavily of alcohol and after further inspection I found more vomit between the back seat cushions. I contacted Steve and he said he would look into it once I came in for the repair work. When I dropped off the car Steve was genuinely upset and embarrassed by this. I was given a loaner car while they repair the details made in the deal and clean it up. I also mentioned that in our haste, we had forgotten the problem with the speakers and asked if that was something that could be taken care of. Steve said that he saw in Marks notes that I had asked about it and would check but would not promise anything. I am still waiting to see the final result. I like this place and the people that work there. They are quick to help and seem to really want to take care of you. This incident has shaken my opinion of the place but I am waiting to hold judgment until after I get my car back. Mistakes happen. It is how they are resolved that will form my final opinion of this organization. Update. It's been 3 days and I went to get my car. It was clean but still smells of vomit and alcohol. They are going to get it ozone cleaned and filled the tank on my loaner car. I will update again once I see it again on Monday. Update as of April 30th. I picked up the car to find that it still smells slightly of the Ozone cleaning. It was very clean inside though. The trunk closes properly most of the time but you can still tell it is out of alignment slightly. The speakers they said they replaced were in fact not replaced and still crackle. I was told it was all repaired before I went in there. After a few days I have found that the 2 rear door speakers and subwoofer in the back deck keep cutting out intermittently. This is after they were supposed to replace the front right blown door speakers. Also after a few days the Ozone smell wore off and the car still doesn’t smell right. It doesn’t exactly smell like vomit but there is an odd smell still present. I recognize it as vomit and alcohol because I was present during this entire situation. My friend said it just smells bad in there but cannot identify it. When I returned to show them the speakers were not working in the rear after the “repair” I had the fader turned all the way to the front because this was the only way I could get sound. I demonstrated the problem for the salesperson by putting on some music and turning the fader from front to back and he was able to verify the problem. I agreed to return on Friday to have the service guys look at it. When I returned on Friday they took the car into the service area. After about 15 minutes they brought me in the back again and proceeded to give me a demonstration as to how the fader works. This was infuriating enough but was even worse when the service tech informed me that if I wanted good sound out of the system I should just replace it all with aftermarket stuff. I agreed to whatever he said and got out of there. At this point I would just rather take care of this problem myself. The dealer has contacted me asking for another chance to rectify all of these problems. I declined. I consider this a lesson learned with a daily smelly reminder. I am confident the smell will be gone by the end of summer and I Febreeze the car each night and have a decent air freshener that masks it. It is just that first sit-down in the car in the a.m. that is the reminder. I will no longer trust the certified label from Yark and have zero faith in their 152 point inspection. I really like the salespersons that my wife and I have dealt with on more than one occasion. But if you are getting service work there, be careful! More

BEST BUYING EXPERIENCE EVER! I recently purchased a 2014 Subaru Impreza from Yark. My overall buying experience was excellent. I received the best customer service anyone could I recently purchased a 2014 Subaru Impreza from Yark. My overall buying experience was excellent. I received the best customer service anyone could ask for. From the person who greeted me at the door, to Kevin Oberhaus,sales advisor, and Justin Sparks, financial advisor, who were both awesome and helped me through the whole process. I would highly recommend Yark Subaru. More