Wondries Toyota - Service Center

HORRIBLE/UNPROFESSIONAL AUTO REPAIR CENTER Took my Sienna for Intermediate Service, next day when I drove the van on high speed (over 40 MPH), noticed the driver side rear view mirror closed to Took my Sienna for Intermediate Service, next day when I drove the van on high speed (over 40 MPH), noticed the driver side rear view mirror closed towards the window, confused why this mirror closed on me, I pushed it back to adjust it, that is when I realized that it is broken. Driving the van on high speed made the mirror flip and swing inwards. Service managers said, he will watch the video footage to see what exactly happened and when I said it is dangerous to drive with no side view, he suggested that I should tape the mirror to keep it from moving in. How professional? Damaged my van with no regard and accountability. Lost my business More

SERVICE DEPARTMENT STOLE MY PROPERTY I took my truck in for a recall notice. Everything went fine and I was impressed with the number of people working in the service department. A few d I took my truck in for a recall notice. Everything went fine and I was impressed with the number of people working in the service department. A few days later I realized that someone from the service department stole something from my glove compartment. Took it out of a case, closed the case and put the case back. I am certain this happened at the dealership. I reported the theft, and was told the service manager would review camera footage and call me back. The week has gone by and I never got a call. So in my opinion, they do not care that they have at least one THIEF IN THE SERVICE DEPARTMENT. How would you like to have your property stolen from your car? More

Service department check-in person is clueless ! *** UPDATE.. at 8:15 am the call me as Im waiting in the showroom... " I'm sorry... we dont have your part " *** arrived at 6:45 am with an appointmwn *** UPDATE.. at 8:15 am the call me as Im waiting in the showroom... " I'm sorry... we dont have your part " *** arrived at 6:45 am with an appointmwnt for a part repair that tgey had to order from yesterdays 6:45 am arrival. I have an appointment for today at 7 am. Di Wu told me I will need to leave my car most of the day and get a rental. I stated " I have an appointment for 7 am, why would replacing one small part take all day ? " He stated " we may get busy and this could take awhile ". My response was " why should it take most of the day if I have a 7 am appointment ?". I have been here several time ( I live very close ). I have found Wondries Toyota makes appointments for money paying payrons to show up....not the business to make their patrons a priority to respect their time ! Horrible, disrespectful and insulting ! More

Toyota Wondries in Alhambra has the BEST service!!! Todd and the rest of his staff are ALWAYS cordial, considerate, friendly, and prompt!!! They give my family and I 5-star service every time we bring in o and the rest of his staff are ALWAYS cordial, considerate, friendly, and prompt!!! They give my family and I 5-star service every time we bring in our cars. They don't hesitate to answer any minor questions when I have dropped by without an appointment. It's great to know that we can bring our car to them with TRUST knowing that we will be taken care of. More

Took my Daughter's 2006 Prius in for 90,000 Mile service. Service was great, seemed a little expensive, but now that I'm retired, so does everything else these days. Car is running great. Was having Batte Service was great, seemed a little expensive, but now that I'm retired, so does everything else these days. Car is running great. Was having Battery trouble, but they determined that it just needed a good charge, and has been working well ever since. Also Tire Pressure light was flashing on, but just needed to adjust pressure to meet standards. why do I need to login and use a password? I already have too many things I need to remember. My brain is at maximum capacity. This should be simpler More

Jonathan, the drive manager is awful, providing unacceptable customer service. Basically this guy Alex told me one story with no charge, but Jon told me another with fully charge. Totally wasted my unacceptable customer service. Basically this guy Alex told me one story with no charge, but Jon told me another with fully charge. Totally wasted my time to go to this dealership. Alex, on the other hand, is a "good" actor. His attitude changes 180 degree. Never go back to them. More

Since my maintenance from the beginning, they have dropped the ball on all the easy details. Aside from maintenance, they have on all occasions incorrectly or failed to update my phone number result dropped the ball on all the easy details. Aside from maintenance, they have on all occasions incorrectly or failed to update my phone number result in me having to check on their progress each time. On the major service occasions, they were suppose to wash the car as well, but only washed half of it. The final time, they didn't wash it at all even though it was included in the $400.00 major maintenance which is clearly stated in the brochure. I left a message with the customer relations manager and yet to receive an apology or anything. Go figure. More

This dealership sucks big time! they don't disclose in a previous purchase that they altered the car and that the manufacturer's informed us they didn't know notingh of such alteratios. They made us to buy previous purchase that they altered the car and that the manufacturer's informed us they didn't know notingh of such alteratios. They made us to buy 7 years extra warrany, because they know the vehicle is not manufactured sealed anymore. Don't go to this dealership at all!!! Please shop at other Toyota and make sure you don't give your business. Even their Corporation name appears to be suspended from the California Secretary of State department of Corporations, this will tell you how bad they are. More

What more can you ask for? How about some SERVICE?! This place is one of the worst toyota dealerships I've ever visited. I tell them something is wrong and they tell me, "thats normal". You tell tha This place is one of the worst toyota dealerships I've ever visited. I tell them something is wrong and they tell me, "thats normal". You tell that to little girls who dont know jack about cars. Why would you lie to a guy who knows more about his toyota then any of your idiotic techs (besides the master tech)? A warranty is useless in wondries toyota because when you have a warranty, every creaking and ticking noise that you hear from your car is "normal". What more can you ask for? How about techs who knows how to drive a 6 spd transmission? Or atlease have the sense to look the the shift-knob after stalling 4 times because he couldn't find reverse. After I confronted this situation to the service manager, guess what he said? "Its okay, your car has a special clutch that can handle the stress". Hmmm...I wonder what kind of "special" clutch my 2001 Celica gt-s has??? NONE! It has the same type of clutch found in any sub-$100k car in the market. My clutch was toast from the idiot putting the car in 6th gear and revving the crap out of it. WORST TOYOTA DEALER IN S. CALIFORNIA!!!!!! More