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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,975 Reviews

3,975 Reviews of Wolfchase Honda - Service Center

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June 12, 2018

Great Everyone was helpful and polite . Great customer service. I was greeted immediately upon arrival , Instructed to the person I needed to see and provid More

by KFOSTER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for sharing your feelings about your recent visit to our Service Department. I'm so happy to hear that you took advantage of the complimentary shuttle service and that they took you home and then picked you up when your car was ready. We appreciate your business and we look forward to serving you again.

June 12, 2018

3+ hours for an oil change When I brought my car in for an oil change, I was told there was a 2 hour wait. Since I had no other option, I chose to wait. Over 3 hours later, my v More

by CD1152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dexter, Abdul.
Jun 12, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave feedback about your recent oil and filter change service. 3 hours for an oil change is unacceptable and I certainly understand your frustration. I will provide a copy of your review to management so that this matter can be discussed with all involved. We truly appreciate your business and on behalf of the entire Service department, I apologize for your long wait.

June 12, 2018

Check of lit system indicators & Clear. Wheel bearing issu. I believe the service manager & service advisor were concerned about my wellbeing. A bearing had been changed out but seemingly was not working with t More

by GCHICKS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove and Dexter Alexander
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent service needs. Our Service Manager and our employees are always concerned about the well-being of our customers and want to make sure their vehicles are serviced properly and in excellent working condition. We truly appreciate your business and look forward to serving you again.

June 11, 2018

Great!!! Hooray to my service technician Mr. Skyler Lewis! I really appreciate his professionalism & kindness. Also I thank Mr. Abdul Jones for being a great S More

by BEVERLYHART2129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jody Anderson, Bill Thomas
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave such a wonderful review for Skyler and Abdul! They are both valued members of our service team who always strive to provide the best to our customers. We truly appreciate your business and look forward to serving you again.

June 11, 2018

Great customer service Skyler Lewis was professional and courteous. He worked out the problems with my car, and took care of it and me. I highly recommend Wolfchase Honda an More

by dave.wainwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skyler Lewis
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for your 5-star review and for your recommendations. It's so pleasing to read your comments about Skyler, as he is a very valuable member of our Service Team. Skyler always strives for 100% customer satisfaction, whatever it takes. We truly appreciate your business and look forward to serving you again.

June 11, 2018

Excellently Excellently,I always have an excellently experience whenever I bring a my car in for service. Dexter does a wonderful job. He is knowledgeable, fr More

by BARBIEWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for your loyalty and for taking time to post a review on behalf of our Service Department. Dexter is a valued member of our Service Team and we are lucky to have him on our staff. I will make sure that he gets a copy of your nice review. We truly appreciate your business and look forward to serving you again.

June 10, 2018

Extremely bad customer service My car was not ready when I got there even though someone called me that it is ready. I had to waiting another 30 to 45 minutes. Also the price given More

by adeyemo_02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric, tony
Jun 12, 2018 -

Wolfchase Honda responded

Thank you for taking time out of our day to provide feedback regarding your recent visit to our service department. In checking, the amount quoted to you is the same amount that was charged to you before taxes, normally when an amount is quoted, it is the price before tax. I do apologize that your paperwork was not ready when you came to pick up your vehicle and I do understand your frustration since you were called and told your vehicle was ready. We appreciate your business and hope that you will give us another opportunity to serve you.

June 10, 2018

Awesome service! They got me in quickly. Estimated time was correct. Very friendly and professional. Everything was perfect. Could not ask for anything more. Thank you More

by TBOOGIE116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot his name, but his desk is the first one on the right when you drive in.
Jun 25, 2018 -

Wolfchase Honda responded

It's so rewarding to read your comments about your recent service visit to Wolfchase Honda. We strive to provide truly exceptional service in a friendly and professional environment. We truly appreciate your business and look forward to serving you again.

June 09, 2018

My experience with service dept I’m pleased, keep up the good work. I would only go to Wolfchase Honda for my service. The people are about their business.Two thumbs up!! More

by Hot car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for the 2 thumbs up and for the wonderful review! We strive to provide truly exceptional service, so it's very rewarding to read your comments. We truly appreciate your business and look forward to serving you again.

June 09, 2018

I went in for an oil change and found out I had no brake pad If I had gone to a quicky oil change place,, they wouldn'y have chrcked or noticed the brake pads. I like that they explained everything beforehanf an More

by ADAMSLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in service and a woman from the servicing area
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent service needs. I'm happy to hear that you were pleased with the fact that they were able to recognize the need for the brake pad from doing the multi-point inspection. This service provides options to our customers that can be done now or later without putting pressure on you, like you stated. We truly appreciate your business and look forward to serving you again.

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