Woburn Toyota

Horrible experience at Woburn Toyota. Will never go back there. Insulting trade offer for my vehicle based on them spending 1 min appraising it. Clowns. Will never go back there. Insulting trade offer for my vehicle based on them spending 1 min appraising it. Clowns. More

I do not write reviews often but my recent experience buying my family grad highlander was 10 star service! from my sales person Gavin who was very nice to work with very knowledgeable and patient. we ha buying my family grad highlander was 10 star service! from my sales person Gavin who was very nice to work with very knowledgeable and patient. we have bought here before but this time felt smooth and relaxed, No pressure. Then came the Finance department ! Usually thing IMO if there is any stress or pressure this is where i expect it. Ryan Campbell was extremely educated in his profession. Genuine ,Smooth, great explanations of my factory benefits and all the "extra's". We usually do not buy Warranty's etc. , but they way it was explained, presented and we added a few warranty's. Thank you for assisting us with that process Ryan, without your patients, knowledge and most importantly your transparency is what mad my wife make me write this review lol. We will Faithful Woburn Toyota buyers. See you in a few years Gavin, Ryan and the entire team! More

I purchased a vehicle from Woburn Toyota and requested cancellation of the extended warranty and related products shortly after the sale. At the time of purchase, I was given my paperwork on a thumb dr cancellation of the extended warranty and related products shortly after the sale. At the time of purchase, I was given my paperwork on a thumb drive that I was unable to open. I requested that the full deal file be sent to me via email so I could properly review my documents. That request was ignored. It has now been over a week, and I received no usable paperwork, no confirmation of cancellation, and no follow-up despite multiple emails and voicemails to the finance department, including Viviani Floes. I also called and left a message for the General Manager and received no response. At that point, I had no choice but to handle the cancellation myself directly through Toyota Financial Services. This is not a misunderstanding or a delay. Toyota Financial Services confirmed the process and even contacted the dealership on my behalf. Despite that, there was still no response or action from anyone at the dealership. At this point, the issue is not processing time. The issue is a complete lack of communication, failure to provide accessible documentation, and failure to act even after escalation. As a customer, you should not have to: Receive documents in a format you cannot access Chase basic paperwork for over a week Involve Toyota Financial just to get a response Contact dealership management and be ignored Handle cancellations yourself because the dealership will not respond I have now been forced to file a formal complaint and pursue additional action simply to get something that should have been handled immediately. If you are considering doing business here, make sure you receive all documents in a usable format before you leave and do not rely on follow-up after the sale. More

This is about the finance department, I bought a car there on 03/21/26 charged me for an extended warranty that I said I didn’t want. Now the finance manager will not return my calls (Ryan). I spoke to there on 03/21/26 charged me for an extended warranty that I said I didn’t want. Now the finance manager will not return my calls (Ryan). I spoke to someone else and they are telling me it could take up to two months before that comes off my loan for something I didn’t want. More

Hany is so amazing understanding he listened to me and ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear the name of the car salesman Go try him please More

Hany was accommodating, informed, patient, and a pleasure to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car. to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car. More

If you are in the market for a new car please go and see Hany! He is the best at explaining and never making you feel pressured about the car buying experience Hany! He is the best at explaining and never making you feel pressured about the car buying experience More

Aiman is the best! I first met Aiman at Ira Toyota in Danvers. Then followed him to Woburn. Aiman is kind, logical and honest. I highly recommend him to all!! Thank you I first met Aiman at Ira Toyota in Danvers. Then followed him to Woburn. Aiman is kind, logical and honest. I highly recommend him to all!! Thank you Aiman! More

A Sincere Thank You to Thiago Sousa I want to express my genuine appreciation for Thiago Sousa, who truly made a difference in my experience at Woburn Toyota while purchasing my 2026 Corolla. Thiago i my genuine appreciation for Thiago Sousa, who truly made a difference in my experience at Woburn Toyota while purchasing my 2026 Corolla. Thiago isn’t even a salesperson, yet he treated me with the kind of care, attention, and respect that you hope for when making an important purchase. From our first phone call, he was welcoming and reassuring. I had initially chosen a deal elsewhere, but Thiago confidently told me he would find me the best option, and he did. He was absolutely right. When I arrived at the dealership, he greeted me as if he had known me for years. He walked me through the facility, explained every step with patience and kindness, and made sure I felt comfortable throughout the entire process. What impressed me most was how much he went out of his way to help. (I’m someone who is usually not a fan of car buying experiences because of the pressure and dishonesty that can come with it), but this was completely different. Thiago chose to go above and beyond, even though none of it was required of him. That speaks volumes about his character. The entire process was seamless, honest, and genuinely positive because of him. I would also like to extend a sincere thank-you to Viviani Floes from the Finance Department, who was extremely professional, polite, knowledgeable, and helpful. She made the final steps of the purchase effortless. This car was for my wife, and shortly I will be purchasing one for myself, and I will not go anywhere but Woburn Toyota, specifically to see Thiago first. People like Thiago make a dealership stand out. He is polite, dedicated, and has a natural gift for helping others. I am truly grateful for everything he did. Thank you, Thiago. Your effort made a real impact. Iury Braga More

The service department is terrible and the manager does not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy More