Wilson Toyota of Ames
Ames, IA
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Armando, was rude and disrespectful towards me when I was trying to tell him how disappointed I was in the service. I had to come back to the dealership 3 separate times in order to purchase my vehicle. His trying to tell him how disappointed I was in the service. I had to come back to the dealership 3 separate times in order to purchase my vehicle. His response was’ “That’s not my fault.” When you don’t know how to do your job that makes it your fault! I’m extremely upset about how crappy I was treated and will not be returning in the future. This is not how you treat loyal customers! More
Staff was good and the service was very good however it took 2 hrs and 20 minutes for me to get my 10000 mile service! And that was with an appointment. Totally unexceptable! took 2 hrs and 20 minutes for me to get my 10000 mile service! And that was with an appointment. Totally unexceptable! More
Easy to schedule and accommodating in terms of both vehicle services as well as the other perks like the optional shuttle and refreshments in the lobby. Love the text reminders and updates, too! vehicle services as well as the other perks like the optional shuttle and refreshments in the lobby. Love the text reminders and updates, too! More
We moved to DSM from Ames several years ago. We continue to bring our cars to Wilson’s because we can’t find anywhere that is as good as Wilson! We continue to bring our cars to Wilson’s because we can’t find anywhere that is as good as Wilson! More
Great experience; first time customer and will return in the future. Chad was very knowledgeable and provided very good information regarding the jeep we purchased, much appreciated. the future. Chad was very knowledgeable and provided very good information regarding the jeep we purchased, much appreciated. More