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Williamson Buick GMC - Service Center

Miami, FL

4.5
1,843 Reviews

1,843 Reviews of Williamson Buick GMC - Service Center

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October 26, 2019

Promise Kept John was very professional and friendly. He kept me informed about my car. He explained what the problem was and what was needed to fix it. He said i More

by MS.RED01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Varela
Oct 28, 2019 -

Williamson Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 25, 2019

Great service but long wait time. I was advised when I called to schedule the appointment for an oil change it would take no longer than 90 minutes. I waited very close to 3 hours even More

by ROBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmen
Oct 28, 2019 -

Williamson Buick GMC responded

Robert, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 25, 2019

Cadillac #3! This is my 3rd Cadillac and truly the reason I keep getting This particular brand is the impeccable Service I consistently receive. I also LOVE the ro More

by LISA.BLUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My service person is Skip. I don’t his his name here, but he is the best. I also truly appreciate the roadside service which over the years I have had to use. Manny and JC never fail to assist
Oct 28, 2019 -

Williamson Buick GMC responded

Thank you for the great review, Lisa. Please come visit us if you need anything else, be it service or sales. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 25, 2019

Best dealership in south Florida I’ve taken my Escalade in for service two times and have been thrilled with the quality and timeliness of their service department! I will always get More

by Kam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard in service.
Oct 28, 2019 -

Williamson Buick GMC responded

Thank you so much for your review, Kam! Happy customers are our goal and our mission at Williamson Cadillac Buick GMC, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 24, 2019

Always a great experience Carmen provided excellent service during my visit. She was kind enough to make recommendations on nearby locations to grab lunch while my vehicle was More

by RON.RODRIGUEZ4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmen from service
Oct 24, 2019 -

Williamson Buick GMC responded

Thanks for the great feedback! We're very happy that Carmen was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 24, 2019

Service of GMC Dinali The service at Williamson Cadillac is excellent I have been working with Mike Mckeeson for over 15 years always delivers great service very polite can More

by DOUGKING305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McKesson
Oct 28, 2019 -

Williamson Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 23, 2019

Came in for an oil change & bulb replacement I was assisted in a timely manner and my advisor Mike Makesson was very helpful in helping me with my service request. My service manager is also prof More

by Fredricka Banks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Barbachan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mekesson
Oct 24, 2019 -

Williamson Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 23, 2019

Caring and great They really are so nice and helpful... the process is easy and fluid... no long waits, easy to Get a loaner vehicle... keep you updated... great More

by MARK@EDA-CAREERS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 23, 2019 -

Williamson Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 22, 2019

Excellent service Walk in and out in 45 min. Oil change was done.waiting area was sparkling clean and comfortable. Definitely I will recomend, this is my second visit f More

by JSIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 22, 2019 -

Williamson Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 19, 2019

Bad service Lack of comunication with People from the service department, including Manager. My vehicle, after 6 days of purchased, had to stay 2 weeks in sevice More

by Felipe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Carbonell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Oct 24, 2019 -

Williamson Buick GMC responded

Felipe, I appreciate you bringing this to our attention, and we're sorry for the negative customer service you experienced during your visit. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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