Wilde Subaru

I spent over a week working with a sales rep named Kevin on a 2023 Subaru Ascent Onyx Edition. He repeatedly insisted he could get me a $30,000 out‑the‑door price and pushed me to come to the dealership bas on a 2023 Subaru Ascent Onyx Edition. He repeatedly insisted he could get me a $30,000 out‑the‑door price and pushed me to come to the dealership based on that number. His communication was unprofessional throughout — including eye emojis and personal comments that had nothing to do with buying a car. When I called to finalize the numbers, he sent me straight to voicemail. I then spoke with a manager, who told me he had no record whatsoever of the pricing Kevin promised and that the real number was $4,000 higher. In other words, the deal Kevin claimed he could “make happen” never existed. When I spoke to the manager, Chris, he did not seem concerned at all about how Kevin has been conducting business, which only added to the seriousness of the situation. This wasn’t a simple misunderstanding — it was misleading, unprofessional, and a complete waste of my time. No customer should have to deal with false pricing, inappropriate communication, or a salesperson making promises the dealership can’t back up. More

Service team get 5 stars every time I go in! Always great service. Thank you. Always great service. Thank you. More

They are polite, timely and seem to be fairly priced. The new location is great. The new location is great. More

The most organized and timely dealership I have worked with in a long time. Your appointment actually means something and all the staff are always so welcoming and helpful. They are also very transparent with in a long time. Your appointment actually means something and all the staff are always so welcoming and helpful. They are also very transparent with the work that needs to be done and is completed each time. More

The salesman did not know anything about car. Very disorganized, could not find vehicles, could not answer basic questions. I was basically told I was stupid because I didn't know how sales wor Very disorganized, could not find vehicles, could not answer basic questions. I was basically told I was stupid because I didn't know how sales worked. I could have bought car an hour sooner than I did if not for David the salesman who continued to tell stories irrelevant to buying the car. I am worried about service at wilde because of stories David was telling. I had to personally ask maintenance rep a question, which made me feel better about the service they were offering. After talking to him feel much better about service should be getting from Wilde Subaru because he had no problem answering my questions and very knowledgeable. I would have bought car somewhere else but due to a bad situation and a timing we bought car. I think they could be a good dealership. They need to get organized by knowing where vehicles are. Salesman should have some knowledge of vehicles. Stop lying about tires. Salesman knew nothing about tires when I asked question. One big problem they have is knowing when sale is made. Sale could have been made an hour sooner than it was. STOP WASTING CUSTOMERS TIME. The experience I had could have been better with a knowledgeable salesman. More

Nice, new dealership. My service advisor was great and attentive. Nice snacks and drinks while you wait. My service advisor was great and attentive. Nice snacks and drinks while you wait. More

The new dealership is very comfortable and the service advisers left me feeling confident that my car is being taken care of very well. advisers left me feeling confident that my car is being taken care of very well. More

Eric in the service department was very knowledgeable and easy to talk with in regards of concerns about our warranty. easy to talk with in regards of concerns about our warranty. More

Out of this world service department Really take care of you when you least expect it you when you least expect it More

Quick, friendly and prompt service. I will highly recommend to others. Overall a very good experience. I will highly recommend to others. Overall a very good experience. More