Wiesner of Huntsville

Charged me for fuel filter change when not needed.They charg They changed my fuel filter when not needed. After I paid for the fuel filter change service work they said I needed I noticed that they did not reset They changed my fuel filter when not needed. After I paid for the fuel filter change service work they said I needed I noticed that they did not reset the fuel filter gauge I still had 37% life based on my vehicles fuel filter monitor. They were not customer friendly at all. More

commercial Did you make the Cadillac commercial horrible on purpose!? If I have to hear that annoying slowww voice one more time I'm going to scream. Reprimand t Did you make the Cadillac commercial horrible on purpose!? If I have to hear that annoying slowww voice one more time I'm going to scream. Reprimand the person who came up with this idea and FIRE the person that ok'd it to air! More

Not Surprised After buying my last 4 vehicles from Weisner in Huntsville TX I finally bought a new truck that had problems. Had to go thru a big ordeal with Roadsid After buying my last 4 vehicles from Weisner in Huntsville TX I finally bought a new truck that had problems. Had to go thru a big ordeal with Roadside assistance. Horrible experience. Because of Weisner representing this company I asked for a free set of side steps for my truck. As a repeat paying customer and the wait for a courtesy car and the wait for my new truck to be fixed, I feel this was a small request. Mr Cleo (manager) has not called yet called me back. A repeat customer No More. My money will go some where where I am appreciated More

We went to the Wiesner location in Conroe, I could not find that dealership location on the list. We had Kenny King as our salesman and he was GREAT! I know is it hard to believe that any car salesman wo find that dealership location on the list. We had Kenny King as our salesman and he was GREAT! I know is it hard to believe that any car salesman would be described as Great but he was exactly that. He did not play games with us, he genuinely worked very hard to give us what we wanted at the price we wanted and did not try to say oh yea we can do that then change it up once you get all excited etc. He was literally honest from the beginning and he followed through on the sale all the way till we left there. I hate dealing with dealerships that push hard and that send one man over to argue that this is the best they can do then another one comes out and tries as well this dealership did not do any of that nonsense. We are thrilled with the deal we got and love our truck. Thanks to Kenny I won't hate dealing with buying another vehicle. I will even send my kids in to go to him to buy their next vehicle. More

I took my 1998 truck in to get a power steering hose replaced as it was leaking. Luckily I had the service dept call with an estimate on cost. They wanted $400+ to replace the hose. I asked them not t replaced as it was leaking. Luckily I had the service dept call with an estimate on cost. They wanted $400+ to replace the hose. I asked them not to touch a thing and I went to visit with the service manager. I told him I couldn't believe it could cost $400 and he explained they had to drain the radiator fluid and remove the A/C compressor to get the hose replaced. I bought the hose, a tubing wrench and fluid for less than $45 and replaced it myself in less than 40 minutes. More

Service generally is flawed. ALIGNMENT: A Service generally is flawed. ALIGNMENT: A pull-to-the-right was blamed on tires, rather than alignment. I complained for months. My steering wheel Service generally is flawed. ALIGNMENT: A pull-to-the-right was blamed on tires, rather than alignment. I complained for months. My steering wheel was off-center as well. Local Firestone dealer did the alignment within 15 minutes and the truck has been running staight and true ever since. Incredible shudder when pressing on brake pedal. Service department did a test drive, even saying "I wish my personal truck braked this good." Claimed the shudder wasn't present. Took to another GM dealer 3 hours away in North Dallas (Van). That dealer replaced the rotors and pads, said I had bad run-out or something. I was in and out within two hours. This truck has braked perfectly ever since. Oil change: after having an oil change done, it was over-filled. I took it back and they drained some out. Oil change: charged for an oil change that was never done. Service department apologized and changed the oil at no charge. Alternator died. Alternator replaced under warranty. I asked if battery was OK. They said the battery was not damaged. The battery died a week later. I replaced the battery. Weisner's denied the battery was part of the claim. SERVICE 4WD warning light: Weisners said I had to leave it over night. I did. Checked on the truck a day later. Said I still had to leave it overnigh---again. Turns out the 4WD module (under dash) was on backorder. I could have driven the truck while the part was on order. Instead, I had to drive a rental why my truck just sat and sat. More