White River Subaru

I brought my 2005 Forrester in for service this fall, and it was suggested that I replace the timing chain--even though I had already done it there in the fall of 2009. I had also had exhaust work done at th it was suggested that I replace the timing chain--even though I had already done it there in the fall of 2009. I had also had exhaust work done at the same time and now they're saying that I have to have it done again. When I received my robo call and email asking for feedback on my service experience, I gave it a detailed and negative review and received a robo "thank you for your feedback", and follow up by a human being was cursory and was not followed up further by the person who called. This latest incident was similar in that the timing chain was brought up again--though he didn't argue with me this time. I had to order a part and was supposed to come back at 2pm this Friday. When something came up and I called to reschedule, I was told that there was no appointment scheduled and no information about the status of the part order in the computer. I suppose that I should expect this as the buying experience at this dealership was very bad 5 years ago. I would never buy another car at this dealership even though I love the Forrester. I go there for service only because it is the closest to home and work. I would have to drive over a half hour north or south to get to another Subaru dealership. More

I went to The Car Store over a year ago to purchase my first vehicle. Although the salesperson was friendly, he was not very knowledgeable. I ended up buying a 2002 Forester, which had supposedly passed a first vehicle. Although the salesperson was friendly, he was not very knowledgeable. I ended up buying a 2002 Forester, which had supposedly passed a 152-point inspection. There's no way that car was inspected at all, because it broke down 32 miles after I purchased it. The alternator was bad and needed to be replaced. They did this for free, but they were not friendly about it at all. A few weeks later, the car broke down again outside of NYC. I had to have it towed to a dealership down there and rent a car to drive back to VT to work the next day. When I went to pick up the car in NY, I was told that the only thing wrong with it was that the battery terminal hadn't been installed correctly by the service department at The Car Store. This mistake, which involved only a $10.00 part, ended up costing me over $700.00 in rental cars and towing services. Michael Lawless, the sales manager at The Car Store, was unapologetic and refused to pay for any of this. During the 16 months I owned this car, it needed major repairs every few months just to stay on the road. I will NEVER deal with this dealership again. The people there are criminals. If you care about your safety and don't enjoy throwing your hard-earned money away, stay far, far away. More