White Bear Acura Subaru - Service Center

Have had poor service the last few years with this dealership. Most recent oil change in Sept. ‘22 also had to return back because technician did not put a reminder/followup sticker. Very basic task a dealership. Most recent oil change in Sept. ‘22 also had to return back because technician did not put a reminder/followup sticker. Very basic task after doing an oil change. Also followed up with service manager because of a seperation of the steering column casing. He told me to ome on in and they would look at it. No appointment needed, just a text to him before coming. Texted/called him 3 times, no response. Because of all these issues these last few yeRs I will never return to Subaru White Bear. Worst customer service from a company ever! I will and have shared my experience with others so they are aware. More

Nena provided me with outstanding service. She kept me informed throughout the process and explained completely what was needed for my vehicle. She kept me informed throughout the process and explained completely what was needed for my vehicle. More

awsome ill be back they have always treated me right (good coffee) heep up the good work (good coffee) heep up the good work More

Very friendly, helpful information about my outback. Clean waiting area. Great service and timely in completing the service. Clean waiting area. Great service and timely in completing the service. More

Outstanding experience! Matt Jensen was so helpful, service was super fast, and they even threw in a car wash (which was much needed!) Was a first time customer, and I'll de Matt Jensen was so helpful, service was super fast, and they even threw in a car wash (which was much needed!) Was a first time customer, and I'll definitely be back. Everyone was very knowledgeable and the process was seamless. More

everyone was very friendly and helpful the waiting area was very nice and the coffee was great was very nice and the coffee was great More

Jake is a wonderful service rep in White bear. I usually see him whenever I bring my MDX in for service. He is honest and fair. I always leave happy and satisfied! Clean loaner cars are always av I usually see him whenever I bring my MDX in for service. He is honest and fair. I always leave happy and satisfied! Clean loaner cars are always available for more involved services and it is a very welcome perk for having your vehicle service with White bear Acura. Dan is also a great sales guy! Thank you! More

My buying experience was great and love my Outback, however….I’ve had my Outback for 12 months. I have driven my Outback to this dealer where I purchased my Outback for all but 1 of my oil changes so t however….I’ve had my Outback for 12 months. I have driven my Outback to this dealer where I purchased my Outback for all but 1 of my oil changes so they could make sure my car was running in top-notch condition. I brought my Outback in for the usual oil change on July 18th and added a tire rotation. On Aug 26th, I noticed my tire pressure was low on one of the tires and when we looked at the tire looking for the leak, we noticed that the wear on the tires was abnormal and wanted the dealer to take a look at the leak and the rest of the tires since we were concerned. At our Aug 29th appointment, we learned that we needed to replace the one tire that had the leak (I can understand this given where the hole was), but ALSO the other 3 tires since the tires were all bad and all needed replacing at 23,000 miles. Apparently the alignment was out of spec and the tires were unevenly worn. I was shocked since I had just brought my Outback for an oil change and tire rotation in July and was not told that my tires were not properly aligned or at the very least, told that the tires were very worn….. since they did a tire rotation!?!!!! Disappointed and certainly not taking my car back for an oil change since they apparently don’t do their “checks” during the oil changes like I thought was supposed to happen. The 3 worn tires were not covered under our Subaru warranty that need replacing at 23,000 miles and the dealership did not offer anything or even apologize for missing the worn tires. More

Did a good job bit too far from us to use all the time. Even though I gave them my number, they called my wife at work to tell her they were done. She had to call me to tell me and I was sitting right ther Even though I gave them my number, they called my wife at work to tell her they were done. She had to call me to tell me and I was sitting right there in the waiting area. More