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Westside Lexus

Houston, TX

4.8
6,706 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,706 reviews

February 02, 2024

Jeffry was very helpful in my car buying experience. He is very knowledgeable about Lexus vehicles and he helped me to choose the best SUV for my needs! Thank you Jeffry Byers and all the Lexus staff More

by Flukinger.susan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Westside Lexus responded

We're so glad to know that Jeffry and our team at Westside Lexus were able to assist you in finding the perfect SUV! Thank you for sharing your positive car-buying experience with us. Enjoy your new ride!

February 02, 2024

After an initial disappointment with an appointment that didn't make, Brooke stepped up and did an amazing job of getting a test drive of the vehicle I was interested in and guiding me through the process o More

by tamthom
Recommend Dealer
Yes
Employees Worked With
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke Malia
Feb 05, 2024 -

Westside Lexus responded

It's great to know that Brooke was able to turn your experience around and provide top-notch service at Westside Lexus. We appreciate your recommendation! Enjoy your new vehicle!

February 02, 2024

Good and trusted people smooth transaction friendly service I will recommend it to anyone car was clean like new More

by sharif_bazargani1384
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Westside Lexus responded

Sharif, we're glad to know you had a smooth transaction with us at Westside Lexus and found our team trustworthy. Thanks for recommending us! Enjoy your new ride!

February 01, 2024

Once group of people! Efficient helpful and kind. Love my new TX and all that explained everything to me! I’ve been a customer for many many years! More

by lucyndaherrin
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Westside Lexus responded

Lucynda, we're so glad to know you've had consistently positive experiences with us at Westside Lexus. Enjoy your new TX and thank you for being a loyal customer!

February 01, 2024

This is the first time I've been to the Lexus dealership. I expected to get the usual high pressure sales attitude. However, I was pleasantly surprised to the contrary as our salesperson Brooke Malia was g More

by RJCASE
Recommend Dealer
Yes
Employees Worked With
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Westside Lexus responded

We're delighted to know that your first visit to Westside Lexus exceeded expectations! It's great that Brooke was able to help you find the perfect car without any pressure. We look forward to welcoming you back when the time comes, and in the meantime, enjoy driving your new Lexus!

February 01, 2024

Tim was very knowledgeable about my vehicle and was able to answer all questions. Judy was very relatable and knowledgeable. More

by LIZ33
Recommend Dealer
Yes
Employees Worked With
Tim Gallegher and Judy from the finance dept.
Feb 02, 2024 -

Westside Lexus responded

Liz, we're glad to know that Tim and Judy were able to assist you with all your queries at Westside Lexus. Thanks for sharing this great feedback!

February 01, 2024

I appreciate the no hassle offer on the price. No wasted back and forth with a hidden manager is very good. More

by DRUEPAGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Westside Lexus responded

We're glad to know you appreciated our straightforward approach at Westside Lexus. We believe in making the process as smooth and hassle-free as possible for our customers. Thanks for sharing your experience!

February 01, 2024

This is the third time I have gone through Jeffrey for myself, I have also gone through him for 4 of my parents’ cars as well. He is extremely nice, patient and obviously loves helping people. Won’t get a More

by oleary.me
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Brush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Westside Lexus responded

Thanks for choosing Westside Lexus time and time again! We're so glad to know that you can count on Jeffrey to provide top-notch service and will be sure to pass your kind words along. See you down the road!

January 31, 2024

Mike Gonzales is the best customer advocate I've worked with at any dealership. The sales and customer service was top notch and made the buying experience enjoyable. Highly recommend Westside Lexus for th More

by lockett.jeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Westside Lexus responded

We're so glad to know that Mike and our team at Westside Lexus provided you with top-notch service, Jeff! Thanks for recommending us, we appreciate your support. Enjoy the ride!

January 31, 2024

The salesman was trying his best to meet my expectations, even when I almost gave up the purchase. More

by Hong Son, Dang
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Westside Lexus responded

Hong, thank you for leaving Westside Lexus a five-star review. Our team always strives to ensure our customers are happy, so it's great to see that reflected in your experience. Enjoy the ride!

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