Westside Lexus

Edwar no atendio cuando llegamos al dealer y nos parecio bien el trato que nos dio durante el proceso de comprar nuestro suv. bien el trato que nos dio durante el proceso de comprar nuestro suv. More

Easy to deal with. Straightforward process of test driving, getting my questions answered, placing a deposit, and picking up my car. Straightforward process of test driving, getting my questions answered, placing a deposit, and picking up my car. More

we are second timers, we loves westside lexus for their commitment and exceptional service. Totally satisfied commitment and exceptional service. Totally satisfied More

Great experience! no xx type of negotiation. Very satisfied!!Edward was very respectful and kind. Me and my wife had a great experience working with him. no xx type of negotiation. Very satisfied!!Edward was very respectful and kind. Me and my wife had a great experience working with him. More

5 star service from start to finish. I appreciate Ben, Tim and Sam all so very much as they made this transaction as easy and painless as possible. From paperwork to delivery of the car. I appreciate Ben, Tim and Sam all so very much as they made this transaction as easy and painless as possible. From paperwork to delivery of the car. Thank you so much.. More

I had the pleasure of working with Chong Lee during my recent car buying experience, and I cannot praise her professionalism and expertise enough. From the moment I stepped onto the lot, Chong's approach recent car buying experience, and I cannot praise her professionalism and expertise enough. From the moment I stepped onto the lot, Chong's approach was refreshing and customer-centric. One of the aspects that immediately stood out was Chong's willingness to let me conduct a pre-inspection at my own pace. This level of trust not only showcased her confidence in the quality of the vehicles she sells but also demonstrated her commitment to transparency. Unlike some other dealerships where the pressure is on from the get-go, Chong allowed me the time and space to make an informed decision. Furthermore, Chong's knowledge of the vehicles she sells is commendable. She was able to answer all of my questions with clarity and depth, instilling confidence in me as a buyer. Additionally, her approach to the test drive was incredibly respectful. Unlike other salespeople who tend to hover and scrutinize every move, Chong allowed me the freedom to test drive without feeling pressured or watched. This level of trust and respect for the customer's autonomy is truly rare in the automotive industry. The negotiation process with Chong was a breeze. She was fair, transparent, and made every effort to ensure that both parties walked away satisfied. Her ability to make the negotiation process straightforward and stress-free speaks volumes about her professionalism and dedication to customer satisfaction. Overall, my experience with Chong Lee was exceptional. Her integrity, knowledge, and customer-centric approach set her apart in the industry. If you're in the market for a new vehicle and want a seamless, transparent, and enjoyable car buying experience, I highly recommend seeking out Chong Lee. She's truly a gem in the world of automotive sales. Thank you, Chong, for your outstanding service! More

Transaction went as expected. My actual purchase decision was made working with Jay Brown via texting/phone. Nellie Gonzales worked with us at the dealership. Would definitely My actual purchase decision was made working with Jay Brown via texting/phone. Nellie Gonzales worked with us at the dealership. Would definitely buy again in the future. More

very professional friendly staff. provided lots of information and kept informed. felt well respected and not just buying a car provided lots of information and kept informed. felt well respected and not just buying a car More

Thank you to Jim for your wonderful service with our purchase. Highly recommend him to everyone! purchase. Highly recommend him to everyone! More

I visited other Lexus dealerships; Adam was the first person I encountered that was friendly and helpful. First person that offered to take us on a test drive. After I placed my order, he provided me wi person I encountered that was friendly and helpful. First person that offered to take us on a test drive. After I placed my order, he provided me with status updates (4 months for rx350h to arrive). after purchased we joined some sites to help us get started including Facebook group. Some of the info Adam provided was incorrect. When we ordered we asked for a hitch, he said it is much cheaper to get aftermarket. Then we find out if we add it voids the warranty. He also told us we must use Premium. Find out on hybrid you can use regular, in the manual premium is recommended but not required. No sticker on gas cap cover stating that premium is required. My only complaint on dealership side, share the warranty info with pricing prior to purchase. Making purchase and they bring this up without any warning or research. Felt very uncomfortable. would be nice if they had a 30-day policy you could add or remove additional warranty items. Be prepared for them to try to get over 10k more in just warranty coverage, not something you should be asked to figure out in 5 minutes. First new Lexus purchase, I am more prepared for the next purchase. If they wanted 5 stars from me, they would of help me overcome some of the learnings without me figuring out after I bring the new car home. Still this location was much more friendly than the other 2 Lexas sites I went too, I would still go to location to make purchase, I would just do more homework than I did. More