Westgate Dodge Ram of Wake Forest

This dealership is a joke! We traded in a 2013 Chevrolet Silverado on April 2, 2020 and canceled the insurance on April 6th as we traded the vehicle to WestGate. On June 17th we received a citation from DMV Silverado on April 2, 2020 and canceled the insurance on April 6th as we traded the vehicle to WestGate. On June 17th we received a citation from DMV for lapse in insurance. After many phone calls we thought the problem was resolved until July 29th when we received a second citation from DMV because the issue with the dealership turning in our traded in vehicles tags had not been resolved. Its now July 31 & the Silverado we traded in shows as under our name in DMV, the dealership still has not turned in our tags! Don’t attempt to contact the dealership when an issue arises as NO ONE knows what’s going on. Please purchase a vehicle from a reputable dealer who actually values their customers. More

Worse service i have ever seen!! They have wasted 7hrs of my time and nothing. Salesman i was dealing with did not know what he is doing. Everytime i aksed questions i heard different answer. No car knowledg my time and nothing. Salesman i was dealing with did not know what he is doing. Everytime i aksed questions i heard different answer. No car knowledge, no price knowledge ( every day -different price) , no nowledge of whole process. The guy who approves prices there also provided very poor service for customer (me). After all this BS i went to Cary and i was done after 45 min with purchasing car i really wanted to but in Dodge wake.forest!! They run my credit several times without my permission. Dont go there, dont waste ur time!! More

My husband and bought a used truck from Westgate . We had a wonderful Salesman, his name was Jack Combs. He was very patient with us and l recommend that if you want the best ask for Jack Combs. a wonderful Salesman, his name was Jack Combs. He was very patient with us and l recommend that if you want the best ask for Jack Combs. More

Purchased a new ram from westgate with the help of sales rep Jack combs.he took the time to get to know my wife and myself ,very comfortable to work with rep Jack combs.he took the time to get to know my wife and myself ,very comfortable to work with More

Thank you for your help I really happy with my new truck I will recommend this place to everyone to stop by and get your car today Thank you guys I will recommend this place to everyone to stop by and get your car today Thank you guys More

Great Experience thanks to Jack Combs We had a Chevrolet truck went to trade it in, horrible dealership! Went to Westgate Dodge and Jack introduced us to our Ram Big Horn, great salesman a We had a Chevrolet truck went to trade it in, horrible dealership! Went to Westgate Dodge and Jack introduced us to our Ram Big Horn, great salesman and worked us a awesome deal on our 2020 truck! If your looking for a great truck and a down to earth salesman go to Westgate Dodge and ask for Jack! More

$1600.00 to replace a light bulb??? Took my Dodge 2015 Charger in as the front headlight was out. Also needed a 50K checkup as noted on their website. Arrived there and was told there Took my Dodge 2015 Charger in as the front headlight was out. Also needed a 50K checkup as noted on their website. Arrived there and was told there is no such thing as a 50K check so they gave the car a 30K one, but didn't bother to change the oil or ask if I wanted it changed. Picked up the car, it was filthy, hand prints all over it..this is typical for them. I asked them to change both front lights, why not, right? So the bill was 700 bucks for 2 lights and brake kit, clearn, diff kitt and labor. No MVP check once again.. got the car home and driving it the lights are pointing all over the place!! Took it back they said the lights looked FINE TO THEM. I persisted and asked them to look at it in the dark. Then they call back and say that I need an entire headlight assembly which is 1300 bucks and 300 to install!! When I went nuts on them they offered to sell the part to me for cost 900 bucks! If that was busted, was it busted when the car came in?? Seems odd to me. Finally after them having the car FOR A WEEK they fixed it free of charge. This is the third strike with these cheating liars! The service mgr, NEVER will call you back but we did have a good exchange with the fixed operations manager who was on site to clearly handle the mess they had made. Three strikes for this place, we will NOT return there. Sadly, we have bought all of our cars here over the last 20 years, buying 2 chargers on the same day in Jan 2016. DO NOT GO HERE FOR SERVICE! More

FRAUD, NEGLIGENCE, SHODDY BUSINESS 'PRACTICES' 2 Months back they tried to tell my wife she had a cracked engine block when all that was needed was a tune up. Car is 3.5 yrs old. I called and ask 2 Months back they tried to tell my wife she had a cracked engine block when all that was needed was a tune up. Car is 3.5 yrs old. I called and asked what codes the car was throwing, then suddenly it was just a tune up. Picked up the car which was left filthy, no MVP check done either. Asked to have the service manager call, he never did. Filled out a poor survey on them and the SERVICE GUY actually called my wife to confront her on this! More

Westgate dodge has the best people to deal with, my salesperson ( Jack ) with the best, they stayed open late that night for me to arrive, being that I was traveling from Wilmington, all the peopl salesperson ( Jack ) with the best, they stayed open late that night for me to arrive, being that I was traveling from Wilmington, all the people that were there that night were the best people to deal with! They sold me a 2016 dodge charger, I haven't had no problems with it, and I got a good deal on it, I could highly recommen this dealership!! Thanks guys More

Taking delivery of new vehicle Approximately 3 weeks ago, I accepted delivery of car that I ordered to replace a car that had been totaled back in May of this year. To my surprise, Approximately 3 weeks ago, I accepted delivery of car that I ordered to replace a car that had been totaled back in May of this year. To my surprise, from the point of placing the order to the point of taking delivery was only one month. Of course I was thrilled. As I think back to the time of placing the order, my dealer was well prepared and would provide updates as appropriate. During delivery, he had not changed--cool, calm very knowledgeable about the new car. The thing I like most is that the process only took approximately an hour. Yes, I would definitely recommend this dealer--Mike Roberts--and the dealership location. They were awesome! More