Westboro Toyota

Horrible Sales Staff that Are Uninformed and Arrogant NI drove an hour to check out a car I was truly interested in. When the documentation fees for it brought the list price up by $495, I immediately que NI drove an hour to check out a car I was truly interested in. When the documentation fees for it brought the list price up by $495, I immediately questioned them. I was told this fee was a "state law." Just days before, at a dealership in Lynn the only documentation fees were a more reasonable $245. The $495 was not standard and my salesman got very short with me when I questioned him. When I tried to bargain to get the list price lower to offset the high doc fees, my salesman went to his manager, and then returned sticking firm with the full list price plus the outrageous doc fee on top of that. When I offered a higher bid, against my better judgment, the salesman snapped, "I thought you wanted to buy this car?" Truth is, I did, but I had to walk out. Throughout the entire meeting, all my salesperson did was hand me the keys to the car to test drive, and then push the form to pay a deposit in front of me. He offered no information, and asking questions was painful, as I'd get one-word answers and again pushed towards just signing the deposit form. Since I live in New Hampshire, I had some questions about how to get the car registered and with plates so I could drive it home. Rather than putting me at ease, the salesman was condescending and said they "would handle everything" and told "I was getting ahead of myself and had to buy the car first." I was pre-approved from DCU with a cash deposit in hand, but since I couldn't get the price or answers I needed, I left. More

Consistently good service I bought my 2011 Toyota Tundra new from Westborough Toyota and have always had it serviced there. They perform oil changes, tire rotations, and regul I bought my 2011 Toyota Tundra new from Westborough Toyota and have always had it serviced there. They perform oil changes, tire rotations, and regular maintenance. Each time I've had the truck serviced Bebe, their main driver, gives me a ride to my office and he is very friendly and personable. Now that my 25,000 mile free maintenance has expired I will continue to get my truck serviced here. More

Thank you The best dealership i have ever visit, caring of customers , perfect sales guys . Thank you Toyota for making me happy. I got my Toyota car with no The best dealership i have ever visit, caring of customers , perfect sales guys . Thank you Toyota for making me happy. I got my Toyota car with no effort. Thank you Again More

Professional sales staff Outstanding customer service. Salesman was totally professional and answered everyone of our questions honestly. All of our options for purchasing/ Outstanding customer service. Salesman was totally professional and answered everyone of our questions honestly. All of our options for purchasing/financing our new vehicle was explained and no pressure was applied while we reviewed the options to accept them. Our whole buying process was enjoyable and we look forward to doing business with Westboro Toyota in the future. More

Great car buying experience At the first three dealerships I visited the salesmen were on me as soon as I got onto the lot. Westborough Toyota was not like that. In fact I looked At the first three dealerships I visited the salesmen were on me as soon as I got onto the lot. Westborough Toyota was not like that. In fact I looked around saw what I was interested in and then I approached a salesman and asked him for help. Very professional no pressure. Great staff to work with. More

The BEST service and a great place to buy a car from After swearing off Toyotas for 20 years, I tried again 2 years ago with a Prius, in part due to the great experience and service my husband had with h After swearing off Toyotas for 20 years, I tried again 2 years ago with a Prius, in part due to the great experience and service my husband had with his Sienna minivan, serviced at Westboro Toyota, and I couldn't be happier. I left Toyota because of completely inept, VERY costly, but "nice" service at other local Toyota dealers, and the main company would not step in to help. On a scale of 1 to 10, they got a negative score. But the Sienna minivan was the best fit for us so we got it and love it. When I needed a new car, the Prius seemed like a good fit, so I thought I shouldn't hold a grudge to spite myself and because of Westboro's service, I was willing to give Toyota another try. Now, I would look at a Toyota first - why not? When we get the cars serviced, the staff are knowledgeable, helpful, and friendly. Appointments are on time, service is completed in the time they say (although that wasn't always the case but is lately, maybe because of feedback provided) and at the cost they say, it's not too expensive, they have a fine waiting area, plus a great shuttle when I need to drop it off. The Prius itself has been 100% issue free, something I've never experienced with any new car I've had. Shopping around when buying might get you a better price if go a few hours away for the exact car you want. But the sales staff at Westboro were no pressure, helpful, and friendly. More

Outstanding Dealership! After visiting many other Toyota dealers, Westborough Toyota really stood out with their exceptional salesman. I really enjoyed working with my sales After visiting many other Toyota dealers, Westborough Toyota really stood out with their exceptional salesman. I really enjoyed working with my salesperson and he was very prompt, friendly, and helpful. I would definately purchase another vehicle from them! More

Avoid like the Ebola virus--especially is you're a woman Avoid sales department like the Ebola virus!…especially if you're a woman trying to purchase a car on her own. I went in on a Monday to lease a car. Avoid sales department like the Ebola virus!…especially if you're a woman trying to purchase a car on her own. I went in on a Monday to lease a car. I arranged a deal with the salesman that I was pleased with. I went back on Wednesday to finalize the deal, and everything had changed. Now the car was going to cost $70 more a month and they wanted an add'l $1,500 down. Apparently, the "fine print" that was not revealed to me was that only Tier 1+ credit clients could get the deal; my credit score was 750 (Tier 1, but not Tier 1 plus), This was the exact opposite of what I was told on Monday--I was told the deal was available to Tier 1 and Tier 1+ clients. . Also, add'l fees were added in to the agreement, ones that I had explicitly asked to be detailed for me on Monday. I still had the paperwork showing the numbers the salesperson wrote down. The Sales Manager then came over to "explain" things to me. He was immediately condescending and hostile before I could utter a word. He stood behind the desk and leaned over to where I was sitting, putting himself right in my face. He snidely told me, over and over again, that all the terms were explained on the Internet right there for me to read. "They're right there! Didn't you read them?" I told him I was going by what the salesperson told me--I even showed him the paperwork where the salesperson wrote down the details of the agreement. He said the salesperson was wrong and again told me that I should have read what was on the Internet. His attitude was so unexpectedly arrogant and patronizing that I asked to speak with someone else. He said there was no one else; HE was the sales manager. I said I wouldn't deal with him further so he'd have to find someone. Next the Finance Manager, Bob, comes over. He was even worse than the salesperson! He even implied that I was tried to scam THEM (since when does a dealership ever get the raw end of a car deal?). These two men seemed to take pleasure in bullying me and trying to intimidate me into taking the deal they were offering. They didn't even try to work with me to arrange something workable; it was all "take it or leave it" despite what the salesperson had told me about fees and financing. I took my paperwork and left. I contacted both the owner and general manager. No one ever got back to me. Owner promised to "look into it" but never did contacted me. I would never deal with this dealership again, and you shouldn't either. I had to give one star to publish this review, but if given the choice, would give the highest negative rating possible. More

New RAV4, great experience! I had a great purchase experience at the Westboro Toyota dealer. After stopping by at Bernardi first (closer to work), where I was not treated well at I had a great purchase experience at the Westboro Toyota dealer. After stopping by at Bernardi first (closer to work), where I was not treated well at all (I was measured by how I was dressed!), I decided going to another dealer to check if that was a way Toyota treated their customers or not. Well, I was very welcome at the Westboro Toyota dealer and the customer service was excellent! The salesman was very knowledgeable about all the vehicles I asked about and I was able to test drive all that I wanted. At the end I trade-in my old car and did an excellent deal on my new car! Thanks for all!!!! More

Three hours of no service Arrived on time for a scheduled oil change. Treated gruffly, after they inspected Prius was told to sit in waiting area. After waiting for 3 hours, Arrived on time for a scheduled oil change. Treated gruffly, after they inspected Prius was told to sit in waiting area. After waiting for 3 hours, found out they had not done anything because they didn't know I was here. Took car and left. Never ever use this dealer! More