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West Herr Buick GMC Cadillac of East Aurora
East Aurora, NY
646 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 646 reviews
March 04, 2020
As always after 40 years, same great salesman and outstanding service. His assistant did a very thorough job as well. Never had difficulty buying a new car here. outstanding service. His assistant did a very thorough job as well. Never had difficulty buying a new car here. More
by deechelus
Employees Worked With
Chuck Schmidt, West Herr
March 04, 2020
Recommended by a coworker. Felt comfortable dealing with a big corporation to buy a car but I was shown a car that didnt have a title. If I knew it would give me 2 weeks of a headache I would have chosen a a big corporation to buy a car but I was shown a car that didnt have a title. If I knew it would give me 2 weeks of a headache I would have chosen a different car despite the low mileage and higher price tag. I felt like I was being strung along being told conversations were happening but werent. For example. I was being told my car would be towed and traded in despite the damage it was in and it wasnt till I picked up the car that they informed me otherwise. I had to find a tow and deal with it. I could have moved it and taken the plates off earlier which would have saved me money. I was offered a days rental which helped except I work more than one day so I had to scramble for rides and try to give shifts away. When I was getting the car I snapped pics of them making small talk instead of ending the ordeal that was the car. Being told the title was on someone's desk when it didn't even arrive. It seemed like I was just being told what I wanted to hear. Some Fyre Island type of stuff. I just had a bad experience because it wasn't a smooth transaction. I had to fight for my rates so I didn't feel like a good deal was presented. I went here because I thought I was getting a deal but really I was just a regular customer that had to stand up for better rates and car. More
by Brappold17
Employees Worked With
West Herr
March 04, 2020
West Herr Buick is the most courteous and knowledgeable dealership. They did everything possible to meet and exceed my customer service expectations. They found my vehicle through dealership trade while me dealership. They did everything possible to meet and exceed my customer service expectations. They found my vehicle through dealership trade while meeting a tight deadline to provide me with multiple rebates and GM Legacy discounts in excess of $10K. Best consumer oriented dealership in the area! More
by damkingdam
Employees Worked With
Mike Bundt, Sales
March 04, 2020
We had a great experience with getting our new lease and is one of the reasons we keep going back to west herr. They made sure to try and find us something we wanted and getting the best deal possible. is one of the reasons we keep going back to west herr. They made sure to try and find us something we wanted and getting the best deal possible. More
by amandaem17
Employees Worked With
West Herr
March 03, 2020
There was no stress of picking out new truck by my salesman. He was very thorough with options and explained everything so I had a clear understanding. I am very excited about my new truck and first t salesman. He was very thorough with options and explained everything so I had a clear understanding. I am very excited about my new truck and first time GMC owner. More
by dansontag59
Employees Worked With
George Wheeler 111
March 03, 2020
It was a very quick sale. We've dealt with Chuck Schmidt before, we told him what we wanted and he delivered. Very satisfied.We would highly recommend this dealership. Thank yo We've dealt with Chuck Schmidt before, we told him what we wanted and he delivered. Very satisfied.We would highly recommend this dealership. Thank you. More
by davidkow
Employees Worked With
Chuck Schimidt anD Chris Thorn
March 02, 2020
This dealership went above an beyond - If you’re looking for exceptional customer service, you are in the right place! Great deal, efficient timeline, unbeatable! for exceptional customer service, you are in the right place! Great deal, efficient timeline, unbeatable! More
by wasmythe
Employees Worked With
West Herr
March 01, 2020
Went for a test drive on a vehicle I was interested in. Was allowed to take home overnight. Didn’t buy that car. Salesman showed me a couple others. Took one home overnight . I purchased that one. Was allowed to take home overnight. Didn’t buy that car. Salesman showed me a couple others. Took one home overnight . I purchased that one. More
by Jechorz
Employees Worked With
Joe Gadomski, West Herr
February 29, 2020
Melissa was wonderful. She made buying my car very seamless. Melissa was always friendly and helpful. I will continue to buy my cars from her at West Herr. seamless. Melissa was always friendly and helpful. I will continue to buy my cars from her at West Herr. More
by Bell 2133
Employees Worked With
West Herr
