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West Herr Buick GMC Cadillac of East Aurora
East Aurora, NY
649 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 649 reviews
March 08, 2020
Everything was very good. The sales men was perfect and the paperwork, pickup were flawless. I highly recommend this dealer ship to anyone who wants great services. the paperwork, pickup were flawless. I highly recommend this dealer ship to anyone who wants great services. More
by Daveups1328
Employees Worked With
West Herr
March 07, 2020
New vehicles purchased We bought two vehicles at the same time. Dave handled it like the pro he is. Went smoothly and delivered both vehicles on time as promissed. We bought two vehicles at the same time. Dave handled it like the pro he is. Went smoothly and delivered both vehicles on time as promissed. More
by croppj
Employees Worked With
Dave Radder
March 06, 2020
We have purchased 2 vehicles from this dealership. Very happy with our purchases. Salesman was very knowledgeable and curious. He answered all my questions promptly. happy with our purchases. Salesman was very knowledgeable and curious. He answered all my questions promptly. More
by Mccarthya
Employees Worked With
Chris Thorn, West Herr
March 04, 2020
As always after 40 years, same great salesman and outstanding service. His assistant did a very thorough job as well. Never had difficulty buying a new car here. outstanding service. His assistant did a very thorough job as well. Never had difficulty buying a new car here. More
by deechelus
Employees Worked With
Chuck Schmidt, West Herr
March 04, 2020
Recommended by a coworker. Felt comfortable dealing with a big corporation to buy a car but I was shown a car that didnt have a title. If I knew it would give me 2 weeks of a headache I would have chosen a a big corporation to buy a car but I was shown a car that didnt have a title. If I knew it would give me 2 weeks of a headache I would have chosen a different car despite the low mileage and higher price tag. I felt like I was being strung along being told conversations were happening but werent. For example. I was being told my car would be towed and traded in despite the damage it was in and it wasnt till I picked up the car that they informed me otherwise. I had to find a tow and deal with it. I could have moved it and taken the plates off earlier which would have saved me money. I was offered a days rental which helped except I work more than one day so I had to scramble for rides and try to give shifts away. When I was getting the car I snapped pics of them making small talk instead of ending the ordeal that was the car. Being told the title was on someone's desk when it didn't even arrive. It seemed like I was just being told what I wanted to hear. Some Fyre Island type of stuff. I just had a bad experience because it wasn't a smooth transaction. I had to fight for my rates so I didn't feel like a good deal was presented. I went here because I thought I was getting a deal but really I was just a regular customer that had to stand up for better rates and car. More
by Brappold17
Employees Worked With
West Herr
March 04, 2020
West Herr Buick is the most courteous and knowledgeable dealership. They did everything possible to meet and exceed my customer service expectations. They found my vehicle through dealership trade while me dealership. They did everything possible to meet and exceed my customer service expectations. They found my vehicle through dealership trade while meeting a tight deadline to provide me with multiple rebates and GM Legacy discounts in excess of $10K. Best consumer oriented dealership in the area! More
by damkingdam
Employees Worked With
Mike Bundt, Sales
March 04, 2020
We had a great experience with getting our new lease and is one of the reasons we keep going back to west herr. They made sure to try and find us something we wanted and getting the best deal possible. is one of the reasons we keep going back to west herr. They made sure to try and find us something we wanted and getting the best deal possible. More
by amandaem17
Employees Worked With
West Herr
March 03, 2020
There was no stress of picking out new truck by my salesman. He was very thorough with options and explained everything so I had a clear understanding. I am very excited about my new truck and first t salesman. He was very thorough with options and explained everything so I had a clear understanding. I am very excited about my new truck and first time GMC owner. More
by dansontag59
Employees Worked With
George Wheeler 111
March 03, 2020
It was a very quick sale. We've dealt with Chuck Schmidt before, we told him what we wanted and he delivered. Very satisfied.We would highly recommend this dealership. Thank yo We've dealt with Chuck Schmidt before, we told him what we wanted and he delivered. Very satisfied.We would highly recommend this dealership. Thank you. More
by davidkow
Employees Worked With
Chuck Schimidt anD Chris Thorn
March 02, 2020
This dealership went above an beyond - If you’re looking for exceptional customer service, you are in the right place! Great deal, efficient timeline, unbeatable! for exceptional customer service, you are in the right place! Great deal, efficient timeline, unbeatable! More
by wasmythe
Employees Worked With
West Herr
