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West Coast Toyota
Long Beach, CA
195 Reviews
We are West Coast Toyota Long Beach. You might expect a car company’s top priority to be cars, but not at West Coast Toyota. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 195 reviews
May 13, 2018
Amazing and Attentive Super cool guys and always willing to go the extra mile. Whatever question it is they always answer direct and never around the bush. I know honesty w Super cool guys and always willing to go the extra mile. Whatever question it is they always answer direct and never around the bush. I know honesty when I see it and they are definitely not trying to ruin you or take advantage . The process was super fast and easy to understand . More
by Carsshow
Employees Worked With
All amazing
May 10, 2018
Good personable sale people, to the point and effective Efficient we'd sales office, get to the bottom line quick, offer options in courtious method, need more financial personel to. Handle the number of cu Efficient we'd sales office, get to the bottom line quick, offer options in courtious method, need more financial personel to. Handle the number of customers More
by Lapierre
Employees Worked With
Ruben castillo
May 10, 2018
West Coast Toyota sells personal were very professional and. Great service and very excellent sales personnel, I will recommend friends and family members to experience the same service that me and my wife exper Great service and very excellent sales personnel, I will recommend friends and family members to experience the same service that me and my wife experienced. More
by dlocke55
Employees Worked With
Anthony Lopez
May 03, 2018
Worst customer service ever I leave in vegas couldn’t find a good deal anywhere back home. Came here awesome staff great service that went out of their way to meet my terms. Very I leave in vegas couldn’t find a good deal anywhere back home. Came here awesome staff great service that went out of their way to meet my terms. Very happy with my Tundra thank you Felipe, Francisco, Leonel, Sandy and Bosco. Awesome That’s was my review before this is the worst dealer I ever dealt with. Customer service here in general sucks. When you call and request the person they tell you that is busy and they will take a message and never return the call. I had to drive there personally to actually been taking care of after over 1/2 hr waiting to speak to a manager finally I got my issue resolved. I make the deal back in March and my trade still hasn’t been paid off until yesterday 05/01/2018 because I personally went over there to reclaim and basically ask them to do something about it. Almost got my credit ruin. Like I said worst dealer ever. More
by Waly29
Employees Worked With
Francisco,Felipe & Bosco
April 30, 2018
Liars waste of time and false promises So once again before going to this place I did my homework on the car I wanted through TrueCar and I got the price and everything after a couple of mi So once again before going to this place I did my homework on the car I wanted through TrueCar and I got the price and everything after a couple of minutes when I sent the info I got a call from David internet sales manager well they all claim to say they are managers anyways I explained him my situation before even going in and he assure me I was going to get helped this was Thursday 26th again another dealer that promises to help, he told me to go in on Friday 28th he set up an appoinment for me and my family at 6:30 so went in after work he wanted to do an appraisal on my car because I wanted to trade in my Kia Forte we spent 2 hrs just for the appraisal they were not even busy at all they only had 2 customers its not for them to take a long time on one simple task, it took me 5 minutes way before going in on the appraisal on my car through kbb, even when telling him my situation over the phone a day before going in he David still wanted prove of how my wife was getting all the money through her job she is getting paid cash so there is no way to prove it because she doesnt deposit the money on our bank account at this point I had become frustrated already and we havent even got to the numbers yet all dealers are the same false promises even when explaining yourself to them over and over they still dont get it, my wife and I have gotten 3 cars already the same way no prove need it, we havent miss a single payment on our cars at all, if a seller really wants to help and sell their product they will do anything to help a consumer but in this case they just didnt want to which it doesnt really bother me, because at the end I dont loose anything but they do a customer willing to buy their product, stay away from this dealer there are thousand out there that really want to help and sell their cars, I DO NOT RECOMMEND GOING TO THEM. More
by Jorge Quintero
Employees Worked With
David
April 28, 2018
Excellent service Than you Leo And Angel. You guys deserve more than 5 stars. Thank you West Coast Toyota. Great place to buy a great car. Would highly recommend. Than you Leo And Angel. You guys deserve more than 5 stars. Thank you West Coast Toyota. Great place to buy a great car. Would highly recommend. More
by Mrwest33
Employees Worked With
Leo Angel
April 22, 2018
new car purchase Ruben was a great salesman. He really listened to my wants and needs and delivered. I am very pleased with my purchase. I would recommend everyone to Ruben was a great salesman. He really listened to my wants and needs and delivered. I am very pleased with my purchase. I would recommend everyone to go here. More
by Tere
Employees Worked With
Ruben Castillo
April 20, 2018
Was given an opportunity and put into a great car. I enjoyed my experience at west coast Toyota, they’re very kind and work with all types of credit. Their finance team is great, I personally worked wi I enjoyed my experience at west coast Toyota, they’re very kind and work with all types of credit. Their finance team is great, I personally worked with Craig he was awesome and so attentive to getting me the car that I wanted. More
by Cmcc0315
Employees Worked With
Craig finance manager
April 17, 2018
Hassle free purchase experience Surprising. Never thought about completing the deal so fsst. Had to deal 3 persons, internet sales associate, TJ, salesperson Anthony and Finance asso Surprising. Never thought about completing the deal so fsst. Had to deal 3 persons, internet sales associate, TJ, salesperson Anthony and Finance associate Francisco. I felt like all three were competing against each other in providing excellent customer service. In addition, we got at least 5 people approached to confirm if someone is helping us or not. More
by Mohammed Alam
Employees Worked With
T.J Stewaert, Anthony and Francisco
April 16, 2018
Best dealer in the business. West Cost Toyota: The best dealership in the in the business!!! I had been to 15 dealers before coming to West Cost Toyota. They were the only dealer West Cost Toyota: The best dealership in the in the business!!! I had been to 15 dealers before coming to West Cost Toyota. They were the only dealer that was able to make a great deal for me. Thank you to: Angel Ruiz-sales manager, Jaime Martinez-sales specialist, and Ali Saab-finance manager for all the caring help and support. Because of you, I am now driving a beautiful new Toyota. Waaaah-Hooooo!!! More
by tedmurdock
Employees Worked With
Angel Ruiz-sales manager, Jaime Martinez-sales specialist, and Ali Saab-finance manager
