Wellesley Toyota

After dealing with a clicking/clunking noise on my 2020 Toyota Camry for almost a year, I can confidently say Wellesley Toyota has the best service department I’ve experienced. I had taken my car to mul Toyota Camry for almost a year, I can confidently say Wellesley Toyota has the best service department I’ve experienced. I had taken my car to multiple Toyota dealerships and independent shops over the past year, but nobody was able to diagnose the issue. I kept getting generic answers like “it’s probably the brakes,” yet the noise never went away. It became incredibly frustrating after spending so much time trying to find the actual cause. The experience at Wellesley Toyota was completely different. My service advisor, Guillermo Arnal, was professional, communicative, and kept me updated throughout the entire process. What impressed me the most was the technician’s approach. They didn’t just tell me what they thought was wrong—they test drove the car with me to experience the exact noise, then brought me into the shop, put the car on a lift, and physically recreated the problem right in front of me. They showed me the failed component, explained why it was making the noise, demonstrated how it was supposed to function versus how it was actually behaving, and took the time to explain what the part does and why it had failed. That level of transparency and professionalism is something I’ve never experienced at another dealership. They diagnosed an internal failure with the driver’s side CV axle and hub/bearing assembly, completed the repair under warranty, provided me with a complimentary loaner vehicle, and had my car repaired by the very next day. Best of all, the noise is completely gone. After almost a year of chasing this issue and getting nowhere elsewhere, it’s a huge relief to finally have it diagnosed correctly and repaired. Thank you to Guillermo for the excellent customer service and communication, and to the technician for taking the time to properly diagnose the issue instead of guessing. Wellesley Toyota has absolutely earned my trust, and I won’t hesitate to bring my vehicle back in the future. More

I recently purchased a new car and had the great fortune to do so with John Imparato at Wellesley Toyota. John was professional, knowledgable, friendly and very customer oriented. John made the sales and tr to do so with John Imparato at Wellesley Toyota. John was professional, knowledgable, friendly and very customer oriented. John made the sales and trade in process transparent, stress free and seamless. My experience with John and Wellesley Toyota was outstanding and I give them my highest recommendation. More

Had a terrific experience at Wellesley Toyota. Went in without an appointment for info on a BZ, walked out with a new car and an amazing deal. Went in without an appointment for info on a BZ, walked out with a new car and an amazing deal. More

I recently purchased a new car and had the pleasure of working with William. He is a truly outstanding young man with a fantastic work ethic and a very kind heart. It was so refreshing to talk with someon working with William. He is a truly outstanding young man with a fantastic work ethic and a very kind heart. It was so refreshing to talk with someone his age with such a dedicated work ethic and a great personality. He made the entire process smooth and stress-free. He went above and beyond to make sure I was taken care of. If you want an honest , pleasant experience, go see him! More

Marcus was knowledgeable and quick! He took good care of making sure I knew all my options and the pros and cons of each. I could not recommend him more. My wife loves her new Prius! He took good care of making sure I knew all my options and the pros and cons of each. I could not recommend him more. My wife loves her new Prius! More

Stopped in briefly today as I wanted to see a small suv that we'd been looking at for our son. The gentleman at the welcome counter was extremely nice and very helpful. He was able to answer the few ques that we'd been looking at for our son. The gentleman at the welcome counter was extremely nice and very helpful. He was able to answer the few questions that I had, except for one so he walked over to what looked to be the only salesperson available. I followed him to where the salesperson was standing and introduced myself. The salesman looked at the two of us and said he needed to go take care of something. He did answer one question but he looked very distracted. I continued walking around the floor and he didn't seem to move beyond where we had "met" him a few minutes prior. I got the impression he just wasn't interested in helping me personally - a woman. I live in Wellesley and this would have been a very convenient location for us to purchase a car. But, I am not so desperate that I need to give my $$$ to establishments/salespeople that don't seem to care about my business. More

I really appreciate William going above and beyond to make sure my car received the best possible service. make sure my car received the best possible service. More

John was extremely professional, pleasant, informational and provided helpful and timely communication. Was there when I had a question. Even after I purchased the car he still provided the same level of and provided helpful and timely communication. Was there when I had a question. Even after I purchased the car he still provided the same level of customer service and pleasant demeanor. More

Wellesley Toyota is really exceptional. We had a chance to buy our Tacoma. The sale person Mr Trung Le, financial person Mr Javid, and dealership manager all did a great job. As always we a We had a chance to buy our Tacoma. The sale person Mr Trung Le, financial person Mr Javid, and dealership manager all did a great job. As always we are so happy of the level of service they provide us. My wife and I would like to express our sincere thanks to above personal and the Wellesley Toyota. More

I have been working with this dealership for many years and wouldn’t go anywhere else. Their professional sales people, John I, excellent service department and always able to get the car I want are some and wouldn’t go anywhere else. Their professional sales people, John I, excellent service department and always able to get the car I want are some of the reasons, I highly recommend Wellesley Toyota. More