Webb Ford

Best Ford Dealership! I have bought Fords my whole life , the last two I bought at Webb Ford and that dealership is by far the best I have ever dealt with. I take all my se I have bought Fords my whole life , the last two I bought at Webb Ford and that dealership is by far the best I have ever dealt with. I take all my service needs to them and the service is great. I would recommend them to everyone and I have to many friends many times. More

2003 Ford Explorer well taken care of Great service as always. Steve does a fabulous job of getting me taken care of quickly and efficiently and explains everything carefully. Great service as always. Steve does a fabulous job of getting me taken care of quickly and efficiently and explains everything carefully. More

Fourth new vehicle buy from Webb and service dept great! I've honestly had nothing but great buying and service experiences at Webb. Some of these other folks should try a Dodge dealer and see what a bum de I've honestly had nothing but great buying and service experiences at Webb. Some of these other folks should try a Dodge dealer and see what a bum deal is all about! I've bought four new vehicles at Webb and they've always bent over backwards to earn my purchase from them. Their service dept has been great to deal with, always courteous (thanks Steve!) and the work gets handled competently and in a timely fashion. More

Dishonest sales person I purchased a used Escape from Webb Ford I was told their were no serious problems with this car-It lasted 10 days and stopped running. It was a piece I purchased a used Escape from Webb Ford I was told their were no serious problems with this car-It lasted 10 days and stopped running. It was a piece of junk .This car was a hazard and could have caught on fire--serious oil leak-exhaust needed replacing--front struts were broken-brake lines were bad. Bernard refused to give me a cash refund and -he said I had to use the $4500 credit--I paid him $7,000 cash--on a used car .I did finally get to use the money on a new car -in order to not lose the $4,500-I feel I was forced into purchasing a car I could not afford. They also use false advertising tactics-when I showed Bernard an ad for a car costing $22,000 I was told it had no amenities it was a shell.--I don't know how they stay in business and I don't know how this Bernard person sleeps at night-he is very dishonest--In other words stay away from Bernard if you go to Webb Ford. Better yet don't buy from Webb Ford --save yourself the headache. More

Pushy These were the pushiest sleaziest people I ever met. All I heard was you have to buy now, the price kept changing, they kept trying to get me to buy a These were the pushiest sleaziest people I ever met. All I heard was you have to buy now, the price kept changing, they kept trying to get me to buy a car I didn't like, and didn't fit my needs. Horrible experience, glad I left even though I had to fight to do so. I bought a Ford at a different dealership, much better. More

estimate of repairs Went to dealer with noises in drive train. Was told the car bad tires and bad wheels hubs and bad ball joint the cost would be around $750 for repa Went to dealer with noises in drive train. Was told the car bad tires and bad wheels hubs and bad ball joint the cost would be around $750 for repairs not including tires. Charged $55.64 for this Went back to tire shop were tires were purchased 4 months ago ( scotts U Save) and had them look at it and it was a bad. u joints had repairs done for around $200 called webb to complain about the $55.64 dollar charges was told service manager call me this was on 09-30 still no call from manage More

horrible don't trust This dealership is a scam they took advantage of my age. I bought a Ford probe from them with a promise my payment would be less then $250 when I ret This dealership is a scam they took advantage of my age. I bought a Ford probe from them with a promise my payment would be less then $250 when I returned my payment was $320 and no one cared they told me I was stuck with the payment place is the worst and would never trust them again. When I bought this vehicle they didn't have websites like this so this is a 10 yr delayed review, I have since bought 5 cars sad they could have had a customer for life. Instead they have one telling them to avoid this place like the plague awful salesmen and finance managers. More

The service department was not helpfully at all. They replaced my alternator and told me that the new alternator was not charging properly. They told me that it was another system that was causing this i replaced my alternator and told me that the new alternator was not charging properly. They told me that it was another system that was causing this issue (a $1000+ fix). I asked them if the new alternator was faulty. They told me that was impossible as it was brand new. I know nothing about cars, so I asked an old family friend who owns a shop back where my parents live about it. He said that he never heard of that system causing alternator issues. My car started to show the same symptoms as it had before the first alternator died, so I took my car to my family friend. Turns out the alternator was faulty. He replaced it. He even gave me the faulty alternator to give back to Webb Ford to get my money back. They refuse because I voided the warranty by going elsewhere to get the alternator replaced. But I could not take it back there, because of the other work they told me they would perform if the problem arose again. Now I am out the 250 dollars for the alternator, which is alot for me not so much for them... More

I took my F-150 in to have the brakes done, I was charged $508 for all 4 to be done. Within 700 miles (2 days) problems started happening, the brakes felt soft and warning lights were coming on. At the time $508 for all 4 to be done. Within 700 miles (2 days) problems started happening, the brakes felt soft and warning lights were coming on. At the time the truck was in NC so we took it to Ford there. Come to find out, the service technician REMOVED the rotors off the front which should not have been done, they should have been machined on the truck with a mobile lathe, him doing this broke the front right sensory ring which in turn broke the speed sensor. The machine work on the front was poor- the rotors went from 6mm-8mm, also there was a taper. The entire front system along with the sensors now needs to be replaced and that is $938. Ford in NC called Webb Ford and they basically said "oh well, not our problem". Their terrible work could have killed my husband or someone else. There was literally NO BRAKES on the front after only 700 miles! More

Took Ford Escape aunt and uncle bought new from this stealership in for what was the 3rd head gasket: Original factory bad at 45k, replacement done by Webb now confirmed leaking again by trusted mechani stealership in for what was the 3rd head gasket: Original factory bad at 45k, replacement done by Webb now confirmed leaking again by trusted mechanic who cleaned area and observed leaking head gasket now at 96k. Trans also went bad on this vehicle, along with a front axle. Told service advisor, John Rainone, all this, they said they'd look at it. Called back and said wasn't head gasket leaking, was timing cover gasket. Small problem there though: Head gasket already confirmed leaking by trusted garage, also, timing cover gasket doesn't leak uphill to head gasket. Refused service on behalf of relatives, took it to trusted local garage who ended up doing job. Turns out it was head gasket, had large scratch in it from whoever did job previously at Webb. If you can't trust an established dealer to make right their screw up on what is basically a disaster vehicle as far as reliability, how can you trust them at all? Avoid at all costs. More