Walser Toyota

This dealership fixed everything I needed on my vehicle and made sure I got the best deal with my warranty. They also fixed an error a different Toyota dealership made when fixing a recall. and made sure I got the best deal with my warranty. They also fixed an error a different Toyota dealership made when fixing a recall. More

Service was good but this is the second consecutive time my service took twice as long as their estimate. my service took twice as long as their estimate. More

Drake, the service advisor went out of his way to help me, as I did not have an appointment scheduled because I had a sudden breakage of my rear struts and could not drive the car on the freeway to get ho me, as I did not have an appointment scheduled because I had a sudden breakage of my rear struts and could not drive the car on the freeway to get home in Wisconsin! The rental agency people also went out of their way to locate a car that had recently come back and get it ready so that I could take it. I appreciate all the good help. I didn't appreciate the price but that's just how stuff is these days. More

Took almost two weeks to fix my car and the service person was not communicating with me on what was going on or a time frame with which it would be finished and then when I get my car back the tank wa person was not communicating with me on what was going on or a time frame with which it would be finished and then when I get my car back the tank was left on empty! The only saving grace was Joel in the sales department and his manager who made things right. More

Overall good experience. Tech recommended engine and cabin air filter replacement, I declined. When I checked them at home the filters were fine and didn't appear to be in Tech recommended engine and cabin air filter replacement, I declined. When I checked them at home the filters were fine and didn't appear to be in need of replacement. Otherwise a good experience More

It seems like the service center is booking more appointments than they have mechanics to keep up with. My recent appointment for an oil change and tire rotation took nearly 3 hours even though I w appointments than they have mechanics to keep up with. My recent appointment for an oil change and tire rotation took nearly 3 hours even though I was waiting for them. Unacceptable for something so straightforward. More

I was so pleased at how Jaida kept me informed of other vehicles I might want to hear about, while I waited for my custom build to be allocated. Thanks to her, I found the perfect vehicle without waiting f vehicles I might want to hear about, while I waited for my custom build to be allocated. Thanks to her, I found the perfect vehicle without waiting for months. Chris was fantastically helpful & responsive. Amy was terrific (in Jaida's absence) the day I bought my Highlander. My experience at Walzer was very smooth & positive. More

Very professional and busy and inventory was outstanding. Actually it's almost overwhelming because of the "business" Actually it's almost overwhelming because of the "business" More

The service was excellent, but even with an appointment, I had to wait 2 hours before they STARTED to work on my car.. I had to wait 2 hours before they STARTED to work on my car.. More

Location is great, facility is clean, staff are friendly, but an oil change took 3 hours while we waited on location. I found the text communications, online approvals and payment very convenient and the vid but an oil change took 3 hours while we waited on location. I found the text communications, online approvals and payment very convenient and the video tour was interesting. The length of time was really my only frustration. We made an appointment and they were also aware we were staying on site. And there was no communication until towards the end of our wait. More