Walser Toyota

They stand behind their product and customer service 💯percent, I have purchased 2 vehicles from them and I would recommend them to anyone who is looking for a quality pre-owned vehicle. 💯percent, I have purchased 2 vehicles from them and I would recommend them to anyone who is looking for a quality pre-owned vehicle. More

They actually care about their customers. The needs you have as a customer are listened to, and making sure you find the vehicle that makes the most sense for you! Most dealerships do not tre The needs you have as a customer are listened to, and making sure you find the vehicle that makes the most sense for you! Most dealerships do not treat you with that much respect. Walser does. Buy from Walser. Your experience will be white glove compared to the rest. More

Diagnostics showed a faulty transmission speed sensor. Walter recommended a transmission replacement. When I asked about the sensor, they held firm that the whole transmission needed to be replaced. Went Walter recommended a transmission replacement. When I asked about the sensor, they held firm that the whole transmission needed to be replaced. Went somewhere else and they replaced the sensor for $400 in 20 minutes. Been running great ever since. What bothered me is that when I pressed them on the sensor, they never considered it and pushed me to a 20x more expensive service. They lost a loyal customer that day. More

Moses Kawala is the best service advisor I have ever had. His recommendations makes sense to me, and he effectively implements them in a timely matter. Major reason why I keep coming back. I trust him and li His recommendations makes sense to me, and he effectively implements them in a timely matter. Major reason why I keep coming back. I trust him and like his approach to servicing me and my car. More

As always, the people at Walser Toyota were friendly and helpful and waiting ing the dealership was comfortable. helpful and waiting ing the dealership was comfortable. More

Everything went fine. I was happy with the service always am. Thank you for your attention to detail. I was happy with the service always am. Thank you for your attention to detail. More

Professional, courteous, explain specific work required and costs.. Answer questions regarding the vehicle and operational controls. Work completed in the time frame provided. Very pleased with the servic and costs.. Answer questions regarding the vehicle and operational controls. Work completed in the time frame provided. Very pleased with the services provided on both of our Toyota vehicles. More

I didn’t get a sticker with the mileage to get the oil changed at and didn’t reset my maintenance message so my car keeps saying it needs service changed at and didn’t reset my maintenance message so my car keeps saying it needs service More

This was a super convenient, efficient, and encouraging experience. The representative I worked with at Walser Toyota was responsive, patient, and shepherded me through a positive, no-pressure buying expe experience. The representative I worked with at Walser Toyota was responsive, patient, and shepherded me through a positive, no-pressure buying experience. Esme went above and beyond to ensure I was delighted with the experience and was super enthusiastic; the whole experience was delightful. More

This recent maintenance and warrant work was my second visit. My first visit, which was supposed to take 2 hours, instead took 2 days. Despite a repeat request before each of the visits to be sure they visit. My first visit, which was supposed to take 2 hours, instead took 2 days. Despite a repeat request before each of the visits to be sure they had the parts needed, and had coordinated between people and departments, there was not only failure each time, but then active blaming of others instead of a focus on improvement. Ironically, while waiting for the completion of my second visit, I received a call from the maintenance scheduling team asking me if they could schedule the same maintenance that was being worked on at the time. (The phone agent then stated someone in service must not have communicated with them. I added that I had scheduled through his department.) To mention more representative issues, as I picked up the car 45 minutes after the committed time, a key request was not addressed, and I only found out because I asked. I had shared that several times the unit which controls the sunroof and more has just dropped out of the ceiling while driving, and that there appeared to be one or more broken/missing clips. Only after asking the agent then stated he needed my permission and a $100 payment for an assessment, which hopefully would then show it would be covered by warranty, but that was not even asked up front. A further delay occurred because one of my lug nuts and/or bolts was cross-threaded and needed to be retapped/replaced, which was not covered by warranty. After stating that the wheels had only been worked on by them and stating that it was their responsibility, the agent talked to the manager and said there would be no charge. More